Customer Service Sales
Resume:
FALLON WILLIAMS
***-** ***** ****** • ST. ALBANS, NY 11412
TEL: 347-***-****• EMAIL: ***************@*****.***
CAREER OBTECTIVES:
A responsible and challenging position within a quality organization where extensive professional Experience
and commitment to excellence will be of value for continued career development.
WORK HISTORY:
BETH ISRAEL AMAC, Long Island City, NY 05/2011-
Present
Operator
Answered and directed telephone calls to all departments
>
Answered and researched patient and staff inquiry
>
Scheduled and followed up on appointments for multiple departments
>
Register new patients and update patient insurance information
>
Floated from department to department as needed
>
AIR JAMAICA LTD, (Swiss Port USA) - John F. Kennedy Airport, Queens, NY 10/03-2011
Customer Service Representative
> Manage passenger service, ticketing, and flight operations to ensure on time flight
performance.
> Research, review, and respond to all customer inquiries in a prompt and courteous
manner.
> Assist customers during arrival and departure process.
> Inform customers about regulations and alternate services available.
> Ensure 100% accountability for company's finance obtained from both ticket sales
and excess baggage collection, over $USD16, 000.00.
RAINBOW SHOPS, Springfield gardens, NY 03/2006-04/2007
Sales Associates
Customer Service
>
Restocking of store Merchandise
>
Helping with display design
>
Training new employees
>
EDUCATION: MEDICAL CAREER TRAINING CENTER 02/2011
Flushing, NY
EKG/Phlebotomy Technician
SOFTWARE/HARDWARE:
• Micro Soft Office (Word, etc);
Centricity Framework (IDX);
•
Eagle;
•
Infinity Telephone System and Telephone Protocol;
•
REFERENCES: Available upon request
Contact this candidate