Customer Service Technician

Melinda Brockman Objective

*** ****** **** ****

Greenville, SC 29607

H: 864-***-****

C: 864-***-****

mrsbrockman06@yahoo.

com

To obtain a position that will enable me to use my strong

organizational skills, educational background, and

ability to work well with people.

Summary of Qualifications

Account Specialist

Assisting patients with physician charges.

Processing insurance claims.

Coordinate collections and unpaid accounts.

Oversees billing problems and find resolutions.

Training new hires.

Polysomnography Technologist

Educating patients about the study and the importance of

good sleep hygiene.

Explaining to the patient why they are here for the study

as it relates to their physical condition.

Verifying insurance and processing billing forms.

Setting patients up for the baseline, CPAP (Continuous

Positive Airway Pressure), BiPAP (Bi-level Positive

Airway Pressure) or VPAP (Ventilator Positive Airway

Pressure).

Troubleshooting equipment as needed.

Monitoring vitals throughout the night and morning.

Training students during their clinical rotation.

Registration Representative

Assessed patient's insurance coverage and obtained

insurance authorizations as needed.

Assisted patients with registration and appointments.

Trained new employees on various tasks regarding the ins

and outs of the job.

Routing and processing patient's medical records.

Customer Service Lead Technician

Liaison between Bellsouth and Nuvox Communications.

Troubleshooter for various software applications.

Resolved discrepancies and solved problems that in turn,

benefited the company.

Processed both phone and data features to residential and

business customers.

Trained colleagues on new procedures assigned by

Bellsouth.

Employment Experience

Account Specialist Greenville Hospital

2010-Present

Polysomnography Technologist SRHS @ Northgrove

2007-2010

Polysomnography Technician - Sleepworks

2006-2007

Polysomnography Trainee - Northgrove

2005-2006

Registration Representative - Jervey Eye Group

2003-2005

Customer Service Lead Technician - NuVox Comm.

1998-2002

Education

5/1998-9/2005 Greenville Technical College Greenville,

SC

Associates in Business Management (Dean's List) 1998

Certification in Web Designing 2002

Certification in EMT and Polysomnography 2005

3/2009-5/2012 Southern Wesleyan Greenville, SC

Bachelors in Business Administration

Skills

Various Computer Compusytem/MYSIS JCAHO Standards/

Software Programs Compliance

Sleep Equipment

IDX/Citrix

Medical Parent/Patient/Fa

Administration mily Education

Patient Assessment Quality &

Continuity of

Care

References

Available upon request.

Melinda Brockman

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Melinda Brockman

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