Customer Service Manager

Location:

Posted:

October 04, 2013

COLLEEN P. LUCARELLI

Melrose, NY 12121

***********@*****.**.***

518-***-****

EDUCATION:

Schenectady County Community College - Schenectady, NY

A.A.S. in Hotel Management, May 1983

EXPERIENCE:

Secretary/Treasurer, Town & Country Const. Co. of Schaghticoke Inc. -

Melrose, NY

(DBA: Drain Care Septic & Sewer Service)

1/00-present

. Establishing customer rapport, scheduling appointments, all

correspondence

. Maintaining customer contracts, databases, Quickbooks, and DMV records

. Coordinating employee and company insurance policies

. Adhering to NYS tax codes and guidelines for payroll and sales taxes

. Implemented an employee handbook

. General office duties - including payroll, employee schedules, and

recordkeeping

Facilities Assistant, The Desmond of Albany - Albany, NY

12/96-4/98

. Liaison between facility manager, contractors, and department managers

for major renovations and daily maintenance requirements

. Established a database to ensure the maintenance standards for each

hotel room

. Upheld a relationship with established vendors and processed purchase

orders

Receptionist, Harry Christenson, D.D.S. - Albany, NY

3/88-12/89

. Scheduling patient appointments

. General duties to support the overall operations of the office

Business Owner, Donut Caf , - East Greenbush, NY

11/83-2/88

. Responsibilities included - employee training, customer service, food

preparation, and maintaining inventory