Customer Service Sales
Resume:
David O. Scott
**** **** ******* – Jefferson, LA. 70121
*****************@*****.***
CUSTOMER SERVICE PROFESSIONAL
1.
Profile
Increased customer retention by 19%, from 72% to 91%.
•
Synopsis of Achievements
1. Reactivated 9 key accounts ($253K/year), utilizing
persuasion/mediation skills.
2. Proactive planning led to notable increase in morale in all departments.
3. Created customer satisfaction survey, drastically reducing potential
problems.
Wide World Importers, Newport, RI 1995
Employment
Present
Customer Service Representative
1. Work with 28 sales professionals covering 2 states
(Rhode Island and Connecticut), responsible for more
than 3,800 individual and corporate accounts.
1. Support sales reps in opening new accounts and
upgrading existing service.
2. Quickly and effectively solve customer challenges.
3. Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service.
Michael Sean Ray, Public Speaker, Newport, RI 1990 1995
Client Support
1. Worked with nationally acclaimed trainer and public
speaker in booking programs. Work entailed heavy cold
canvassing, working with speakers bureaus, and
following up on referrals.
2. Instrumental in igniting revenues from $58K in 1990 to
$686K in 1995.
3. Received Red Ribbon Award from National Speakers
Bureau for outstanding work.
4. Helped position Ray to land VP position with national
seminar group.
Elm Tree Junior College, Providence, RI 1990
Education
Associate of Arts: Communications & Public Relations
References Furnished Upon Request
Copyright © 1997 by the McGraw Hill Companies, Inc.
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