Customer Service Representative

Jasmine Magee

* * * * * w e l l M i l l R d S p a r t a n b u rg S C j a s m i n e m a g e e 2 5 @ g a m i l . c o m 5 7 3 - 7 0 3 - 1 5 4 4

Objective: To acquire position with opportunities for career advancement while utilizing

past experience as a springboard for future growth.

Experience:

Billing Customer Service Representative April 2008-September Cape Girardeau,

MO

• Customer Service and De-Escalation Specialist

• Billing issues, payments and problem resolution

• Notifying customers of new regulations and Procedures

• Troubleshoot equipment and assist with upgrading, downgrading, and reconnecting services

• Adding and Removing services, and entering adjustments.

• Assisting the development team when needed

• Customer Retention

Subway Restaurant Supervisor September 2003-April 2008 Sikeston MO

• Settting up meetings, and confirm health inspection passed

• Creating schedules and making schedule adjustments on behalf of other employees

• Collected balances owed, Balance Register and completing Store closing processes

• Train New Employees on duties, responsibilities and new processes

Education

Lincoln Park School High School, Chicago, Il Attended September 1997-May 2001

General Studies an emphasis on mathematics and business

Computer Skills

• Computer Literacy (Microsoft Office & Word)

• Communications Skills (listening, verbal, written)

• Flexibility/Adaptability/Managing Multiple Priorities

• Interpersonal Abilities

• Planning/Organizing

• Problem-Solving/Reasoning/Creativity

• Teamwork

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