Customer Service Sales
Resume:
Kymm Casson
*******@*****.***
**** - ******* ***** ***** ******, CO
Full Time Position - approx. 70 hours per week
Loan Administration Manager
. Manage a staff of 10-15 non-exempt direct report team members.
Responsible for the hiring, coaching, professional developing and
supervising of team members, including decisions relative to
performance reviews, terminations, discipline, salary actions, etc.
Influence performance of a business unit by working as a part of
the decision-making management team and has responsibility for
managing the budget of the team.
. Implement communication strategies that shape and reinforce the
culture and help attract, retain and motivate employees.
. Provide ongoing training for loan production team members on
reviewing loan files for completeness and accuracy. Analyzing
credit documents, including mortgage applications, credit history
and income documents, title documents, appraisals and all
applicable compliance documents. Evaluating debt ratio, loan-to-
value ratios, credit score, property valuation and various other
factors. Manual Frontline Underwriting Conventional and Conforming
loan products. Determining and documenting loan conditions and
communicating requirements and decisions. Identifies portfolio
risks resulting from the client's underlying business practices,
underwriting, and/or fraud exposure.
. Lead the activities and operations of a loan production team
responsible for customer service, loan processing, documentation,
pre-closing and closing tasks, loan monitoring, underwriting
activities, personal loan proposal development, packaging,
structuring, and assisting with marketing lending programs.
. Provide escalation support between sales teams and external vendors
and customers to ensure the processing team is effective in the
administration of each loan processing transaction. Ensure loan
processing transactions are completed appropriately and in a timely
manner.
. Provide updates and reporting as appropriate to Regional Manager
and Area Managers regarding weekly and monthly capacity and
pipeline management.
. Counsel internal clients, including senior executives, on current
and emerging issues and effective approaches and messages to
address them.
. Create quarterly financial communications, including CFO messages,
leader presentations and progress scorecards.
. Audit and track the communication strategies used to ensure they
meet the needs of employees and remain relevant based on the
changing dynamics of how people and organizations communicate.
. Develop and execute Corporate Center communications and events,
including quarterly town hall meetings.
. Design and develop print and electronic materials to support
communication goals.
2011 - 2012 University of Colorado at Denver Aurora, CO
Full Time Position - approx. 65 hours per week
Assistant Program Administrator
. Assist with the Electronic Residency Application Service. Use
knowledge of ERAS software to manage residency applications and
compile reports as necessary.
. Administration and coordination of all house staff interviews;
communication with intern applicants as necessary and appropriate.
. Assist with the preparation and revision of recruitment brochures and
all printed materials and forms, as well as maintaining and updating
University of Colorado at Denver's Internal Medicine Residency Program
website.
. Compile data and prepare reports using MS Excel and MS Access as
directed by the program director.
. Assist with detecting and correcting problems and issues relating to
compliance with accrediting and regulatory organizations.
. Liaison and communication with interns, residents, house staff and the
Denver Veterans Administration badging offices to assist in the
issuance of Personal Identity Verification (PIV), Non-PIV, and Flash
badges, issued in accordance with HSPD-12 and Federal Information
Processing Standards (FIPS) 201-1.
. Participate in Lean RPIW to assist in identifying issues and creating
improvement processes for the Denver Veterans Administration badging
process.
. Liaison and communication with interns, residents, house staff, all
appropriate campus offices and affiliated hospitals as well as program
director.
. Track and log all vacation/sick leave used by residents.
. Tracks and logs moonlighting approval to ensure compliance with
University of Colorado at Denver's Internal Medicine Residency Program
policies.
Administrative Assistant to the Internal Medicine Residency Program
. Perform general clerical duties, i.e. answering phones, filing, data
entry, copying, creating original correspondence, scheduling meetings
and appointments.
. Management of tracking and auditing credentialing documentation for
the Internal Medicine Housestaff.
. Preparation of educational materials for Wednesday Education Sessions
including the use of the Audience Response System. Responsible for
the scheduling and correspondence with speakers, collection of
educational materials and posting these materials to Blackboard.
. Management of the internal website which includes updating content,
schedules, policies and curriculum.
. Scheduling and preparation of files for required Semi-Annual
Evaluations of 160 residents and interns.
. Use knowledge of New Innovations database system. Responsible for
setting up evaluation forms for faculty and residents, tracking
delinquent evaluations, ensuring that appropriate evaluations are
printed and logged as part of the resident files and assisting faculty
and residents with problems associated with New Innovations.
. Proctor of specialty board examinations and in-service examinations.
. Educational Funds budget administration and financial management.
2004 - 2011 Heritage Christian Center / The Potter's House of
Denver Denver, CO
Full Time Position - approx. 50 hours per week
Administrative Supervisor
. Provide high-level administrative support by conducting research,
handling information requests, and performing clerical functions such as
preparing, reviewing and responding to executive correspondence, receiving
visitors, and scheduling meetings.
. Coordinate with department staff on purchasing of office supplies,
procurement, maintenance and repair of equipment through outside
vendors.
. Supervise an administrative staff of 2 - 4 personnel in addition 14
volunteers. Directly supervise clerical and lower level technical
employees; establish criteria for acceptable work behavior and
performance; evaluate work of subordinates by comparing work quality
to performance standards; coach and counsel employees to encourage
exceptional performance and improvement in areas of individual
weakness.
. Provide training for office equipment including MS Word processes, copier
features including watermark insertion, document scanning, binding
options, etc, Pitney Bowes postage meters, and fax machine.
. Product inventory and production. Serve as Customer Service contact i.e.
receiving orders, explaining process resolving customer issues as well as
filling, shipping and tracking orders received from Internet, television
and phone sales.
. Oversee mailroom tasks including receipt and distribution of daily mail,
preparing out-going mail for postal delivery and monitoring mail items for
adherence to postal standards for delivery.
. Compile data exported from systems and prepare weekly reports for
department supervisors and executive officers.
. Reconcile department personnel receipts and expenses to monthly credit
card accounts.
. Prepare and coordinate personnel schedules ensuring front office,
reception, and phone coverage on a daily basis.
. Create the church newspaper (8 - 12 pages) providing relevant
information, church events, resources, community outreach, volunteer
and employment opportunities on a monthly basis.
. Review personnel information in preparation for background investigations
to work in the children's ministry.
Data Entry
. Meet with the Executive Leadership continually to develop effective
strategies for the use of database in the areas of data analysis, data
filtering and data management.
. Conduct research analysis with database users to initiate system
enhancements and development.
. Train church staff and volunteers on specific database procedures,
system release notes and system enhancements on a weekly basis.
Maintain staff training files.
. Develop regular processes that maintain high database integrity. Some
of these include resolving duplicates, identifying missing
information, analysis and updating of statuses.
. Liaison between database Development Team and church personnel to
resolve system issues. Provide daily support to users on technical
issues. Identify problems, provide corrective actions, document
problems, follow-up with database support team until resolution and
communicate resolution as appropriate.
. Conduct member's records maintenance through complete data entry (i.e.
attendance, household composition, financial records, and event
participation.)
. Foster positive relationship with database support engineers.
. Coordinate with finance department on all account discrepancies in the
database system ensuring compliance with financial audit standards.
Staff Support
. Act as liaison for staff, church members and community.
. Assist in coordinating advertising efforts by issuing public service
announcements to television, radio and newspaper media.
. Plan and coordination of weekly church service activities and monthly
special events.
Class Facilitator
. Ensure classroom set-up, class material preparation, coordinate with
outside teams to include audio and visual assistance.
. Create and provide PowerPoint presentations to enhance teaching
effectiveness.
. Recruit and train volunteers to assist with task required to ensure
that the class from beginning to end is effective and runs
efficiently.
. Assist with Audio and Visual needs.
. Coordinate class graduation by monitoring completion of class
requirements, create graduation certificates, and choreograph processional
march.
Director of Graphics
. Develop and design internal and external marketing items for print,
newspaper, television, and website; in addition to fulfilling
organizational copy needs.
. Proficient in use and maintenance of print shop equipment.
Specifically Konica 1050, Konica C652, Konica 950 and the Design Jet
1500.
. Produce accurate and high quality work by gathering information from
staff and ministry leaders for publications.
. A proven team player who works with printers, copywriters,
photographers, other designers, account executives, website designers
and marketing specialists.
2006 Washington Mutual Bank Greenwood Village, CO
Full Time Position - 40 hours per week
Sales Assistant
. Assist Loan Consultant in maneuvering the Washington Mutual mortgage loan
underwriting system.
. Meet with potential clients to complete mortgage loan application.
. Gather borrower information; perform credit reconciliation, loan file
packaging and coordinate mortgage closings with borrowers,
underwriting, appraisal and quality control departments along with
outside closing entities.
1993-2004 World Savings Bank Denver, CO
Full Time Position - Approx. 45 hours per week
Community Loan Officer
. Generate sales leads and meetings with clients to identify needs and
provide product comparisons to accomplish their mortgage goals.
. Resolve credit issues with credit agencies, collection companies,
attorneys, etc.
. Gather borrower information; perform credit reconciliation, loan file
packaging and coordinate mortgage closings with borrowers,
underwriting, appraisal and quality control departments along with
outside closing entities.
. Provide World Saving Mortgage Product Education to prospective
mortgage brokers.
. Conduct First Time Home Buyer education with City of Aurora Home
Ownership Assistance Program and Down Payment Assistance Program.
Local Loan Office Assistant
. Identical duties as the aforementioned Community Loan Officer.
. Loan files management, i.e. file scanning and reviewing mortgage loan
files for completion, upload and file tracking for status and follow
up. Electronic document retrieval for review and approval. Retrieval
of final loan package for notarized signature. Mortgage checks
printing, verification reconciliation and auditing.
. File management for up to 12 loan officers, data entry, credit
reconciliation, check inventory, office supply orders, office
equipment maintenance and repair. Assist appraisers with printing,
filing, copying, scanning, interoffice routing and completing customer
request for appraisal copies.
Loan Processor
. Identical duties as the aforementioned Local Loan Office Assistant.
. Assist in training new loan representatives in loan packaging
. Assist in training new loan processors in mortgage loan processing,
coordinating appraisal appointments, and mortgage closings.
. Office opening and closing.
Education: Associate Degree / Business Administration
Heald Business College
Hayward, CA
Technical Types 65wpm, Microsoft products: Excel, Word, Publisher,
Access, PowerPoint,
Skills: Outlook. Amion, New Innovations, ERAS, PowerOption Audience
Response System and SharePoint 2010 website management system.
Proficient in the use of Adobe Photoshop, Indesign, and Aqua
Soft progams.
September 3, 2013
Throughout my professional career I have shown initiative, creativity in
problem solving and a commitment to contributing to the vision and goals of
the organizations that I have worked. With more than 15 years of financial
and customer service experience, my loyalty, dedication and work ethic will
be an asset to your organization.
I have consistently demonstrated the ability to understand and respond to
the various needs of my customers through relationship building and
attention to detail. I take pride in my quality of work and ability to
prioritize as well as organize in a multi-tasking environment.
I look forward to discussing possible employment opportunities.
Sincerely,
Ms Kymm Casson
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