Manager Customer Service

S harlene M. Dittmann

N**** H illside D r ive.

Sullivan, WI. 53178

262-***-****

***********@*****.***

Objective:

H ighly ambitious, self motivated individual with a variety of skills seeking position

w ith a

g rowing company where a positive atti tude, good disposition, a willingness to learn

and to assume new tasks are assets.

Work H istory:

Sara Lee Bakery

8/2010-P resent

Me rchandiser

T raveling from location to location, providing good customer

service by setting up displays and sorting and facing stock by date.

Avon P roducts I nc.

1/1999 - P resent T raining Leader/Representative

I work independently to develop an extensive cliental. Submitting detailed

orders for my consumers in wri ting and via the internet is a part of my daily

schedule. Other important aspects include securing the delivery of brochures,

f lyers, and products, also the development of the monthly Avon products

newsletter. Developing, designing and updating my website to give

customers more information and give them more purchasing choices.

T raining,recruiting and developing new Representatives.

Welcome Wagon I n te rnational, I nc. 1/1992 –

10/2005 Representative

I solicited non-profit, small business, and corporate sponsors within the

Waukesha County ter ri tory and the surrounding area. For each individual

sponsor an oral presentation was developed in conjunction with a

personalized informative brochure. Each oral presentation was typically one

hour to one and a half hour in length. Helping co-workers on larger projects

ensured detailed presentations and team like atmosphere.

P refer red Video 5/1990 –

1/1992 Manager

My core responsibilities included hi ring and t raining new team members, and

scheduling employees to cover different shifts. I also handled inventory and

bank deposits. Extensive computer work was a daily routine. Being the store

manager also entailed every aspect of customer service.

Ultimate Bodies Health Club 12/1889 –

6/1990 P romotional D i rector

As the director I developed programs, contests and incentives to promote the

health club, and solicit new customers. I also composed individual workout

p rograms for my clients.

Living Well Lady Health Club 5/1985 –

12/1989 Manager

As the health club manager my responsibilities included teaching various

classes, designing individualized workout programs for clients, also soliciting

potential customers. In addition to the previously mentioned duties, I hired

and t rained new employees, managed, scheduled and coached the staff, kept

i nventory and handled all cash f low. Inventory and bank deposits required

completing many reports, and light computer work.

E ducation:

1986-1987 Waukesha Count ry Technical College

W hile attending I completed a business program with emphasis on

accounting, computers, and English.

1983 Pulaski H igh School

I graduated six months early in the top of my class on the Honor Roll with

emphasis on Mathematics and English.

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