Manager Customer Service
Resume:
Lee Burden
#***
Pleasanton, TX
78064
leeburdensemail@ya
hoo.com
Employment History
Permit Agent
Geophysical Land Services Livingston TX 77351
Acquired permission from land owners for seismic survey
work.
Negotiated land use pay and damages for the client with
landowners.
6/11-11/11
General Manager
K-Bob's Steakhouse Rockport TX 78382
Opened business, developed, and maintained high standards
of service and execution of menu items with focus on
quality, consistency, speed, and cost/efficiency.
Achieved Profit and Loss Statement objectives through
community involvement and managing a staff of up to 60.
4/8-6/11
Owner/Developer/Sales Person
WhyDewey.com Pleasanton TX 78064
Development and implementation of marketing plan
Created and structured an innovative, affordable workshop
designed to communicate expectations to staff and
reinvigorate a customer service focus
8/4-4/8 SYSCO Food Service, Victoria TX
Marketing Associate
Increased sales through relationships, customer loyalty,
and innovative and successful marketing techniques
Gained and shared product knowledge with team members
Helped customers succeed through new products, techniques,
and recipes
2/4-6/4 Casa Loma/Cedar Grove Steakhouse, Wimberley TX
Restaurant Manager
Created menus, opening inventories, training manuals, job
descriptions, employee handbook, and cash
handling/reconciliation procedures
Created and maintained atmosphere focused on guest
perception, soft sales techniques, service standards,
employee teamwork, and joint responsibility
Responsible for overall profitability of facility
7/01-1/04 Oberg Properties, Lakeway TX
Realtor
Represented sellers in their search for the best possible
selling situation and buyers in the search for the best
possible buying situation
Successfully created and maintained great relationships
within the local real estate community
Hill Country Pasta House, Austin TX
Restaurant Manager
Maintained level of service appropriate for clientele
Responsible for all cash handling/reconciliation as well as
ordering/vendor relationships and inventories of all types
Responsible for overall profitability of facility
Morton's Steakhouse, Scottsdale AZ and San Antonio TX
Food and Beverage Controller
Ensured inventory quality and quantity was up to very
exacting standards
Ensured costs were in line with company expectations
Xena, an Austin Grill, Austin TX
Restaurant Manager
Responsible for training all front of house staff in
standards of service, liquor, beer, and wine knowledge, as
well as soft sales techniques
Responsible for overall profitability of facility.
Education
1984-1989 Devine High School, Devine TX
High School diploma, Advanced
Gifted and Talented programs as well as honors and advanced
classes
Other Experience
Excellent Typing Skills
Experience with Microsoft Office Suite
Real Estate Sales License
Mortgage Loan Officer's License
Metal Construction
Pipeline Construction
Private Party Catering
References
Hector Urquiza Retail Manager-512-***-****
David Whitney Restaurant Regional Supervisor-512-***-****
John Brahm Brand Manager and Produce
Supervisor-210-***-****
Sherry Fines Marketing Associate-201-***-****
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