Customer Service Sales

OBJECTIVE: To be able to obtain a position within a company that will able

me to utilize and sharpen my skills as a Customer Service Reprsentative, as

well as benefit your company.

EXPERIENCE:

Macy's Customer Service sales 11/2011 to Present

. Confer with customers by telephone or in person in order to provide

information about products and services.

. Check to ensure that appropriate changes were made to resolve

customers' problems.

. Determine charges for services requested, collect deposits or

payments, and/or arrange for billing.

. Made sure all customer needs were met in a timely manner.

. Assisted mangers in opening and closing of the store by using the

company data base.

. Complete contract forms, prepare change of address records, and issue

service discontinuance orders, using computers.

. Cash handling

Jimmy Jazz Customer Service Rep 2/23/2012 to

10/7/2012

. Handled customer inquiries, complaints, billing questions

. Furnished shipping and tracing information to customers as required

and maintain damage records and back-order logs.

. Entering orders via order entry program

. Handled customer calls on an 800 phone line minimum 85 calls per day

. Submitted customer claims to Fed Ex Shipping Dept.

. Placed Customer orders via phone and gave online support to customers

Stop N Shop Customer Service 02/2010 to 09/2011

. Maintained proper records of all the

transactions/sales/complaints/orders/cancellations that have taken

place, and to ensure a proper follow-up as and when required.

. Assisted patrons at the customer service desk within a grocery store.

Initiated returns, resolves customer issues or escalates complaints to

management as appropriate.

. Responsible for adequate staffing to ensure that customer wait time is

minimized

. Handled Irate customers at the customer service counter

. Assisted Store Manager with orientation of new hires

EDUCATION:

Bloomfield College Bloomfield, N.J 08/2009-present

Nursing

SKILLS:

Proficient in extreme customer service, Microsoft Excel, Word, PowerPoint,

Access, Project and Outlook, typing 65+ (wpm), data entry, customer order

applications Windows XP and higher.

REFERENCES UPON REQUEST

Contact this candidate