Customer Service High School

CATHERINE E. NORRIS

Travelers Rest, SC *****

*****************@*****.***

PROFILE

I am a highly motivated person with a strong work ethic. I have

excellent communication skills with the ability to calm anxious clients. I

am a team player while also having the ability to work on my own. I am

punctual, dependable and easily learn proprietary software and new skills.

PROFESSIONAL EXPERIENCE:

AARP Foundation SCSEP, Greenville, South Carolina

Sept. 2012 to Current

Intake Specialist

Current assignment: AARP Foundation SCSEP Program

. Interview and evaluate program candidates to determine eligibility

. Answer phones; prepare preliminary documentation for interview of

clients

. Maintain hard copy and electronic files as well as case documentation

. Handle confidential information with discretion

. Assess income eligibility of applicants and document eligibility

verification

Receptionist

Previous assignment: Greenville County Property Management

. Answered and routed calls in a professional, effective, and efficient

manner

. Logged, scanned, numbered and filed work orders paying particular

attention to detail

. Created Excel documents to assemble into handbooks, notebooks, and

files

. Scheduled conference rooms on MS Outlook, sorted and delivered

incoming mail and faxes

. Entered work orders for clients using proprietary software

Corporate Staffing, GHS-ORI and CUBI, Greenville, South Carolina

Jan. 2005 to Jul. 2011

Lead Animal Care Technician

. Worked as a dependable team member with a willingness to learn and

grow

. Used excellent time management skills to schedule and complete

facility duties

. Kept accurate records of all the facility procedures and maintenance

. Trained and supervised new hires demonstrating strong leadership

qualities.

. Assisted and communicated facility protocols with investigators and

students

. Initiated an inventory of supplies to expedite ordering

. Received supply orders and maintained store room in an orderly manner

. Provided consistent humane care for up to 1,200 cages of laboratory

mice

Spherion, UPS, Greenville, South Carolina

Nov. 2001 to Dec. 2004

Customer Clerk

. Assisted customers with data entry and package pick up in a courteous

manner

. Utilized strong customer service skills to find positive resolutions

to customers' issues

. Inspected packages to reduce claims and eliminate hazardous situations

. Quoted shipping rates for domestic and international packages

. Operated cash register, reconciled monies, and prepared end-of-day

report

EDUCATION, Greenville High School, Greenville, South Carolina

Aug. 7, 1982

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