Customer Service Manager

Julie Sweener (***) *** - ****

*** * ******, ****, ** 12180

st

********@***.***

OBJECTIVE: To obtain employment where I can utilize my experience & skills

SUMMARY OF QUALIFICATIONS

• 10 years experience in customer service / retail sales

• 3 years as Assistant Manager / 3rd Key Holder

• 4 years as Clerk / Distribution / skilled in operation of multi-phone lines

• MS. Word, Internet & specialized retail software

• Skilled in working with & handling physically & mentally challenged consumers

• CPR, First Aid, Med certified - expiration date: 05/2010

• Professional with high ethical standards, worked with confidential material & personal

data

• High School Diploma

RELEVANT EXPERIENCE & SKILLS

Customer Service / Retail Sales

• Oversaw day to day operation of Dollar General as an Assistant Manager / 3rd Key

Holder

• Served / assisted customers with their purchase & as cashier

• Handled all sales / returns transactions & filed paper work

• Balanced & closed register / bank deposits

• Loaded & unloaded trucks, stocked, priced & marked down of merchandise

• Plan-o-gram, promotional displays

• Inventoried & placed orders

Clerk

• Printed Medicaid payment checks for hospitals, doctors, dentists, pharmacies etc.

• Filed / mailed relevant documents & checks to clients

Resident Counselor

• Assisted the physically / mentally challenge consumers with the daily living

• Cooked / served meals & dispensed medicine as directed by physicians - Med

Certifted

• Accompanied consumers to doctor’s offices & community events

• Monitored for safety behavior, reported & documented unusual incidents

EMPLOYMENT HISTORY

yankee one dollar store manager 09/2010

Cash Office Administrator 11/07 -

02/10

TJX Corp - AJ Wright, Troy, NY

Resident Counselor 04/06 -

05/07

ARC, Troy, NY

Clerk / Distribution 11/04 -

05/06

Computer Science, Rensselaer, NY

3rd Key Holder / Cashier 11/99 -

12/03

Dollar General, Troy, NY

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