Sales Customer Service

KEVIN SCOTT

** ********** *****

Residence: 610-***-****

Ephrata, PA 17522

Email: ********@*******.***

Summary

Senior Business / Financial Professional with over 20 years of extensive

expertise in forecasting, reimbursement, analytics, sales force

targeting, and incentive compensation. Strong business background

developed through project management, data analysis, strategic planning,

and implementation in various Healthcare, Consumer Packaged Goods,

Manufacturing, and Pharmaceutical industries.

Technical Skills

. ACD Statistical Call Center Software . Brio

. Cognos 8 . IMS / Scott-Levin / Verispan / IRI /

. Kronos Payroll System Nielsen Data

. Microsoft (Access, Excel, Project, and . Medent

Word) . MicroStrategy

. MSA Account Payable Software . Peregrine Service Center Software

. Siebel 6 & 8 . SAP / Business Warehouse

. Tactician . Wordpress

Professional Experience

GOOD SAMARITAN HEALTH SYSTEM, LEBANON, PA May

2011 - April 2013

General medical and surgical hospital located in Central PA with 158 beds

and 9 Practices.

Financial Administrator (Director)

Directed the Revenue Cycle, financial analysis, billing, customer service,

and compliance for 9 practices (2 Family Practice and 7 Specialty) and 50

providers totaling over $25M in Revenue.

. Directed the daily operations of the central business office which

consisted of a team of 14 focused on billing,

coding, collections, credentialing, insurance verification, financial

analysis, and EMR system support.

. Acted as the Practice Manager for the Surgery Center which included a

staff of 9.

. Supervised all third party analysis and all variance analysis for the

revenue stream process.

. Acted as compliance liaison for all physician practices and improved

provider audit results by 50%.

. Maintained current knowledge of all coding and compliance regulations.

. Orchestrated the Reimbursement to surpass MGMA benchmarks for bad debt,

denials, and A/R > 120 days.

. Increased monthly payer and patient deposits by 25%.

. Reconciled accounts receivable balances to general ledger control

accounts as directed.

. Participated in the strategic planning process, including medical

practice acquisitions and provider

contracts to ensure a comprehensive plan is established and served

for financial decisions.

. Analyzed industry and benchmark performance and made recommendations for

improvement.

. Contracted with outside payers, developed proposals, and participated in

contract negotiations.

. Provided guidance and support the timely evaluation of operations and

recommended actions for

cost reduction and revenue enhancement with accurate data and

modeling.

Kevin Scott, page 2

THE HERSHEY COMPANY, Hershey, PA March 2006 - May

2011

Leading North American manufacturer of quality chocolate and non-chocolate

confectionery and chocolate-related grocery products.

Trade Analyst

Act as a financial business partner of the Sales and Marketing

organizations that is responsible for proactively facilitating the

management of over $100 million in yearly customer trade resources and $1

billion in net sales.

. Advanced the customer specific accrual and financial reporting

process based on customer / trade expertise and continual collaboration

across the organization.

. Acted as Retail Team District Champion to support leaders through

Home Office insight, communication, experience, and connectivity.

. Managed the Trade Plan and Budget Updates for 1 VP, 11 Directors, and

over 100 Sales Executives in the Convenience, Dollar, and Special Trade

Channels, ensuring that data is valid, all reporting requirements are

met, the Trade P&L is balanced, and returns are maximized.

. Developed Trade Promotion financial systems training for assigned

sales teams and resolved any issues.

. Reviewed Trade promotional programs to ensure merchandising

effectiveness, key promoted price points are achieved, and the duration

of the programs are optimized.

. Forecasted / analyzed trade spending, ROI, consumer takeaway and

sales trends, leveraging results to improve customer profitability,

market share growth, and improved customer trade strategy.

. Created and managed the Trade Management Department Intranet Website.

ARMSTRONG WORLD INDUSTRIES, INC., Lancaster, PA July 2004 - February

2006

Global leader in the design and manufacture of floors and ceilings.

Business Analyst

Reported directly to the VP of Sales and supported the flooring division's

strategic marketing, pricing, and sales decisions that resulted in over $1

billion in annual net sales.

. Standardized over 50 sales and compensation reports.

. Analyzed data and created sales trend analysis to determine casual

factors, relationships and opportunities for the Marketing, Sales

Management, and Product Management teams.

. Partnered in the development and implementation of production and

adhoc reports, incentive compensation plans, and budgets to monitor the

business.

. Trained the sales teams in the use of the Cognos and Business

Warehouse data applications.

PFIZER (WYETH PHARMACEUTICALS), Collegeville, PA September 1999 -

February 2004

American multinational pharmaceutical corporation that develops and

produces medicines and vaccines for a wide

range of conditions.

Senior Analyst - Customer Information Management (2002-2004)

Worked with various sales teams to ensure that accurate customer

information was delivered through Wyeth's Siebel based sales force

automation system.

. Successfully managed all phases of pilot project to improve the

accuracy of the physician target list for the entire sales force (3,500

representatives) contributing to a 20% increase in market share.

. Assisted in the development of automating several sales reports that

were previously created manually.

. Reduced sales data issues by 50% as a result of collaborating with

outside data vendors to identify issues.

Kevin Scott, page 3

Senior National Sales Analyst (2001-2002)

Provided business planning and analysis for the 3,500 U.S. Pharmaceutical

Sales Force and 6 Sales VP's.

. Created monthly product detail reports for various multi-million

dollar contracts.

. Created Altace incentive compensation bonus plan and status reports

for 2,000 sales representatives.

. Provided call and target analysis to be used by the Sales Force

Effectiveness Department.

Senior Area Sales Analyst (1999-2001)

Provided market share and analysis by Area, District, and Territory for the

U.S. Northeastern region.

. Created Monthly Business Review and Call Reports on all promoted

script products for management.

. Created presentations and Return on Investment analysis for various

area functions (Business Reviews, District Manager Reviews, One-on-Ones,

Plan of Attack Meetings, and Product Launches).

GLAXOSMITHKLINE (SMITHKLINE CLINICAL LAB), Collegeville, PA September

1996 - September 1999

Leading provider of diagnostic testing, information and services.

Hospital Sales Analyst (1999)

Worked with the marketing and sales teams to prepare pricing /

profitability analyses for bids and proposals.

. Developed Access databases and pricing scenarios to assist management

decisions.

. Created reports that detailed the impact of price changes and

communicated to senior management.

Supervisor / Lead of Lab Financial and Billing Operations (1996-1999)

Supervised and trained staff of 21 employees in the Detroit and Cleveland

Laboratories daily Account Receivable billing operations which included the

Area Call Distribution Center, manual and electronic billing, and cash

application.

. Reduced Daily Sales Outstanding by $20M by creating a standardized

cash application process.

. Provided input to upper management for the preparation of performance

reviews.

. Provided financial analyses of cash deposits and employee production

for management.

CORAM HEALTHCARE, Malvern, PA November 1994 - September 1996

Leading provider of specialty infusion and specialty pharmacy distribution

services with more than 85 branch locations and over 65 infusion suites

throughout the United States.

Reimbursement Accountant

Provided billing, auditing, and financial reporting of over 200 patient

accounts and major hospital partnerships.

. Managed Accounts Payable and Accounts Receivable of over $2M for

Medicare business.

. Trained staff in Medicare Durable Medical Equipment billing

procedures.

Education

B.S., Marketing, Neumann University, Aston, PA

Masters Certification, Healthcare Mgt., ASHWORTH COLLEGE, Norcross, GA

anticipated graduation date: 2014

Contact this candidate