Customer Service Quality Assurance

Kristen C Anderson

908-***-**** (Home)

*** ******** ****

Union, NJ 07083

********.*********@*****.***

E xperience

Multi Chevrolet, Union, NJ Sept. 2012 to June 2013

Customer Service Specialist

Used software tools including: Automotive CRM software – Dealer Socket Windows, Microsoft Word, Quick Books, and Excel. Spoke with customers

by phone and in person. Provided information about products and services. Received and processed incoming phone calls from customer or client

base. Recorded details of customer transactions, interactions, inquiries, complaints and comments. Prioritized data entry daily to ensure customers'

needs were met. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone.

Collected deposits or payments. Referred unresolved customer grievances for further investigation. Responded to customer inquiries. Maintained

effective working relationships with customers, sales personnel and internal departments.

Pine Belt Chevrolet, Lakewood, NJ Aug. 2010 to Aug. 2012

Sales Consultant/ Credit Administrator

Handled records of customers' charges and payments. Evaluate customers' computerized credit records and payment histories to decide whether to

approve new credit, based on predetermined standards. Obtain information about potential creditors from banks, credit bureaus, and other credit

services, and provide reciprocal information if requested. Interview credit applicants by telephone or in person in order to obtain personal and financial

d ata needed to complete credit report. Relay credit report information to subscribers by mail or by telephone. to verify applicants' references,

employment.

The Home Depot, Lakewood, NJ July 2009 to Aug. 2010

Millwork Specialist

Processed new orders with builders and homeowners. Satisfied customer shipping requirements. Released job orders based on availability of materials

and equipment. Coordinated with managers to ensure efficient use of work space. Ensured timely product delivery. Coordinated flow of incoming

materials. Developed guidelines in collaboration with suppliers. Served customers by quoting prices, processing orders, tracking deliveries, providing

quality assurance, answering queries and providing referrals. Managed standing orders. Maintained appropriate inventory levels. Analyzed and resolved

problems related to stock availability, engineering changes, work delays and mechanical trouble. Processed and published work orders, purchase

orders, faxes and updates.

Modern Home Floor Covering, Sea Girt, NJ June 2007 to Sept. 2008

Administrative Assistant

Coordinated all job scheduling with distributors/builders. Preparing all billing account payable and invoicing on Quick books. Answered phones and

a ssisted callers resolving claims and customer related issues. Completed forms in accordance with company procedures. Managed calendar.

Prepared purchase orders. Contacted vendors for price quotes. Used computers for word processing and database management. Operated fax

machines, copiers, phone systems and computers. Scheduled appointments. Organized and maintained files. Completed forms in accordance with

company procedures.

Skills

Billing, Customer service, Fax, File Management, Multi-Tasking, Scheduling, Automotive, Credit, Customer Relations, Data Entry, Delivery, Financial,

Microsoft Excel, Microsoft Word, Quickbooks, Sales, Shipping, Telephone Skills, Database Administration, Invoicing, Phone Systems, Photocopier,

Word Processing

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