Customer Service Insurance
Resume:
Jefferson, LA *****
*****.*******@*****.***
Abigail Salcedo
A position in the medical field, preferably office management, where I can utilize my skills,
OBJECTIVE
experience and education to provide the best service to the patients that visit your health care
facility.
SKILLS & • Bilingual in English and Spanish
ABILITIES
• High integrity
• Self-starter
• Strong customer service and interpersonal communication skills
• Ability to work independently and under pressure while handling multiple tasks
simultaneously
• Excellent verbal and written communication skills
• Ability to make decisions and use proper judgment with confidential and sensitive
issues
• Ability to deal appropriately with patients and team members in stressful or other
undesirable situations
• Ability to react quickly and make effective decisions
• Excellent filing and organizational skills
• Intermediate computer skills
EXPERIENCE REGISTRAR/TEAM LEAD, INTERMOUNTAIN HEALTHCARE
September 2011- August 2013
- Trained in the following areas: Emergency Room, Outpatient Surgery, Radiology, Endoscopy
and Front Lobby. Provide exceptional customer service, by helping the patient feel comfortable
and at ease as accurately collecting patients’ data and obtain all necessary demographic,
financial, and clinical information. Articulate billing process information and discuss insurance
benefits, cost estimates, collect co-pay amounts, and identify financial assistance resources if
needed. Direct the patient to the care area and identify potential wait times if any. Responsible
for team supervision and performance management.
PEDIATRICS ADMINISTRATION SPECIALIST, UNIVERISITY OF UTAH
March 2011- September 2011
-Schedule patients for multiple divisions in the Department of Pediatrics, including complex
coordination of various specialties and testing. Correspond via email, phone and EMR with
department physicians and staff. Prepare and mail dictation from multiple divisions. Maintain
and utilize organized work lists, including reminder calls, wait lists, referrals, registration,
insurance verification and filling clinics. Obtain pre-authorizations from the appropriate
insurance company as required.
SURGICAL SERVICES ORDERLY, INTERMOUNTAIN HEALTHCARE
October 2010- March 2011
-Responsible for a variety of tasks related to excellent patient care, as well as organizing and
stocking equipment, and safely disposal of blood and bodily fluids. Transport patients and
perform other assigned tasks as delegated appropriately by the RN. Responsibilities includes
answering phones, performing computer input, managing the patient tracking grease-board,
providing information at desk, chart work, chart auditing, copy charts and faxing charts as
requested.
ACCOUNT MANAGER, FRANKLIN CAPITAL CORPORATION
May 2008- September 2010
-Handle and answer external/ internal phone calls and transferring calls to the appropriate
departments. Notify customers of delinquent accounts by mail and/or telephone in order to
request payments. Encourage customers to pay amounts due. Arrange for debt repayment or set
up repayment schedule based on customer’s financial situations. Follow up with the insurance
company if there is a claim in progress.
EDUCATION SALT LAKE COMMUNITY COLLEGE, UTAH- ASSOCIATES DEGREE IN
PSYCHOLOGY GPA 3.61
Accomplishments- Dean’s List Fall 2012, Pride in Academics Award Spring 2013-for
outstanding performance and dedication to the highest standards of excellence.
AMERICAN HEART ASSOCIATION
BLS Certification, Expires July 2015
REFERENCES KIMBERLY SMITH
Office Coordinator, Intermountain Healthcare
P: 801-***-****
KRIS HOOD
Surgery Charge RN, Intermountain Healthcare
P: 801-***-****
CURTIS ASH
Previous Supervisor, Franklin Capital Corporation
P: 801-***-****
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