Customer Service Quality Control
Resume:
OBJECTIVE
Marzena Skotnicki
**** *. ****** *** ******* a work environment where my strong interpersonal and organizational
Harwood Heights, IL 60706 skills can be utilized to their maximum potential and produce continuing
growth opportunities & experience.
*****************@*****.***
QUALIFICATIONS
Bilingual - English/Polish
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Technically Proficient in Microsoft Office (Including Word, Excel &
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Powerpoint)
Developed experience in performing administrative tasks such as
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c opying, faxing, distributing bulk communications, keeping and filing
records, ordering supplies and equipment, coordinating work flow, etc.
Have the ability to prioritize tasks, use time in the best way possible while
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working within the appropriate policy and procedure.
A self motivated employee that takes personal responsibility for own
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actions and solves problems or issues as they may arise in a professional
manner.
Proven ability to work effectively and collaborate with people of various
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ages, cultures and profession.
EDUCATION
Triton and Harrington College
36 College Credit Hours Attained
WORK EXPERIENCE
Cubicle Ninjas - Glen Ellyn, IL
Administrative Assistance/Accounts Receivable
January 2012-Present
Maintaining finances, including bookkeeping, sending client invoices and
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processing incoming payments.
Keeping clients up to date on their current amount due, as well as
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troubleshooting any questions regarding the submission and/or scope of
their outstanding bill.
Maintaining client loyalty utilizing customer service skills.
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Producing a heavy amount of written & verbal correspondence, including
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e -mail, formal letters, and phone calls.
Coordinating of meetings & appointments, arranging travel, and putting
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together itineraries.
Collecting and maintaining inventory of office equipment and supplies.
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Handling a variety of personal responsibilities, including but not limited to
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running errands and scheduling appointments.
Supporting a multi-department staff in assigned project based work.
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JCPenney - Niles, IL
Marzena Skotnicki
Studio Coordinator
7448 W. Carmen Ave
October 2006-January 2012
Harwood Heights, IL 60706
Motivate employees to maintain a productive work environment.
Keeping clients up to date on the status of their project.
*****************@*****.*** •
Maintaining client loyalty utilizing customer service skills
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Diligent in responding to customer concerns and queries in a professional
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& positive manner.
Managing data and meeting client/managerial deadlines.
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Provided face to face, telephone, and e-mail correspondence with clients
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and vendors.
Meijer - Rolling Meadows, IL
Cashier Trainer/Bookkeeper/Team Leader/Stocker
March 2003- February 2007
Supervising and training employees in daily job duties.
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Managing cost controls for product and labor, expense budgets, and
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quality control.
Maintained customer and associate care standards.
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Worked to maintain and improve upon efficient operating standards.
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Handled money, vault, cash registers, and auditing.
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Book keeping, invoicing, inventory, and stock.
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Scheduling of employees.
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Jewel/Osco - Chicago, IL
Cashier
February 2002-May 2004
Provided top-notch customer service while maintaining register.
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Training cashiers and assisting in other departments such as stock,
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auditing, and front end management.
Traveled to assist in opening of new locations.
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Citibank - Elk Grove Village, IL
Teller
November 2001 - October 2003
Assisted customers with daily banking transactions.
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Actively participated in Citibank’s sales program to assist customer’s
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needs.
Prepared, sorted, and distributed reports to appropriate venues.
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Balanced and audited ATMs and vault.
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Assisted in the organization and ordering of supplies for the branch.
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Traveled to other branches when short handed.
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References Available Upon Request
Contact this candidate