Customer Service Front Desk

J ohanna C. Williams

*-***** * *****. *** F loor, Troy N.Y. 12182

518-***-****

************@*****.***

Objective:

To secure a position in a company that will use my skills and education and

p rovide me with opportunity for advancement.

Work Experience:

Monument Square Apartments November 2012 - Present

A dministr ative/Clerical

• Perform all administrative duties for the Management Office

• Recertify all tenants and ensure tenant files remain in compliance

w ith H UD and all other required State/Government Housing Agencies

• Rental Unit Inspections; including Move-In and Annual

• Process all work orders and resident requests

• Rent collection

• Process tenant related information in Boston Post

• Accounts payable/receivable

Residence I nn by Ma r r iott November 2012 - Present

N ight Audit/Front Desk (PT)

• Perform all tasks associated with the Front Desk and Customer

Relations

• Night Audit for the branch operations

I TT-Technical I nstitute, T roy NY August 2011 – August

2012

Registra r

• Created the schedule for all classes offered every semester

• Responsible for maintaining student’s electronic and paper files in

compliance with State and company policies

• Processed t ranscripts for Transfer Credit

• Extensive interaction with students, staff, and faculty

The Legal P roject, A lbany, NY June 2010 – August 2011

Legal Clinic Coordinator

• Coordinated all Legal Clinics and Uncontested Divorce Clinics free of

charge throughout the Capital District

• Telephone intake and call screening, including victims of Domestic

V iolence

• Supervised volunteers and site coordinators

• Direct interaction with volunteer attorneys, clients, and other

community agencies.

• Spanish-English Translations

I ndiana University, B loomington I N August 2008 –

J une 2010

Office Services Assistant, Office of Overseas Studies

• Provided clerical, administrative, and logistical support to the entire

department

• Processed paperwork for students participating in Non-I U Sponsored

overseas study programs

• First point of contact for all departmental inqui ries

• Extensive interaction with students, faculty, parents, and other

departments

• Also worked at the Biology department from 1998-2001 as a

P urchasing Representative

Ski lls/Abilities:

• Efficient in Microsoft Office Suite, Quick Books, IE: In ternet Explorer,

Access, Power Point, and Outlook

• Experienced in AP/AR, data entry, customer service, public relations,

p urchasing, basic accounting, payroll, cashier, retail, and crisis

management

• General knowledge of EPIC, SIS, FIS, FMS – I U Systems, TIME –

Legal Services, ASTRA, and IR IS

• Solid computing skills in a Windows environment and database/word

p rocessing software

• Typing speed 70+ wpm

• Organized, articulate, detailed orientated

• Able to learn quickly and effectively

• Resourceful

• Bilingual in English and Spanish

• Completed additional t raining and certification in E.T.C: Excellence in

T raining for Clericals, with focus on Customer Service

• Strong team player, t rusted to lead, manage, and supervise

• Loyal, t rustworthy, reliable, honest, and dedicated

• Public Notary

Education:

UCE M (Universidad Centroamericana de Ciencias Empresariales)

N icaragua

BA in Business Administration through online courses

SUNY Fa rmingdale Community College New

York

44 Credits of Associates Degree for L iberal Arts

* * *Personal References available upon request.

Contact this candidate