Human Resources Manager

Gladys West 954-***-****

SUMMARY

Over fifteen years of professional human resources experience with progressively responsible roles with

several of most well known and respected companies nationwide and worldwide.

Bilingual/Bi-Cultural (English/Spanish)

Responsible for policy development and design, implementation and administration of compensation, internship

programs, payroll, organizational development, strategy planning, benefits, stock options, bonus and merit plans,

expatriate management, vendor management, employee recognition programs, domestic and international relocation,

employee relations, corporate housing, employee services, corporate credit card, training programs, intranet-website and

tuition reimbursement. Manage contract negotiation, employee recruitment, screening, interviewing and orientation. Able

to work with senior management, development partners, and other project team leaders to achieve corporate objectives

and measure cost effectiveness. A strategic, analytical thinker, investigative, results oriented, problem solver with

knowledge of EEO/Labor law and compliance in domestic issues. Computer Literate: People Soft and most widely used

human resource databases and business software applications (True Screen, Paychex, AON, JD Edwards, ADP, 2012

QuickBooks Pro, and SAP).

PROFESSIONAL EXPERIENCE

Everything But Water (Project) Orlando FL August, 2012- April 2013

Head of Human Resources (HR Manager)

Established in 1988, Everything But Water is a private retail company headquartered in Orlando with stores in 23 states.

Conducted and finalized 1-9 and 401k audits

Revamped the Employee manual, On-Boarding processes and other HR forms.

Developed in-house training programs to include HR compliance training programs.

Finalized vendor RFP’s for relocation, staffing, background checks, employment attorneys, etc.

Managing the hiring of over 75 positions and employee relations function for over 400 employees

Developed, implemented and managed the performance review process (Successfactors)

Developed and implemented On-Boarding Process to include candidate requisitions, job posting and recruitment

Physicians United Plan Corporation Orlando FL 2011- April 2012

Director of Human Resources (staff of 4 direct reports)

Established in 2005, Physicians United Plan is a private federal government regulated company, incorporated in Florida

with annual revenues of $1 to $2.5 million.

Enhanced 2012 health benefits to include more robust health benefits, STD, LTD, Life Insurance and

voluntary benefits while reducing the premiums by $250K.

Acquired and managed Federal and State Training Grants (IWT) totaling $50,000.

Restructured the HR Department and hired HR Generalist and Facilities/On-Boarding Manager.

Implemented Taleo LMS, HIRS and Paychex Payroll Systems.

Revamped the Employee manual, On-Boarding processes and other HR forms.

Developed in-house training programs to include HR compliance training programs.

Partnered with SkillPath and set up 16 corporate training programs.

Finalized vendor RFP’s for relocation, staffing, background checks, employment attorneys, etc.

Partnered with Re-Think and implemented a Corporate Ride Share Program.

Managed the regionalization and opening of the Weston, Ocala and Winter Haven offices.

Developed the Corporate Health and Wellness Program for 2012.

Managing the hiring of over 45 positions.

Successfully partnered with UCF School of Health Services and Informatics to develop a Corporate Internship

program.

Enhanced Executive benefits with the addition of disability and life insurance coverage.

Established “White-Glove Treatment” relocation program with Prudential WCI Realty to assist relocating

employees.

Gladys West Page Two

Managed Department Budget

Developed and implemented the performance review process (Halogen)

Developed and implemented On-Boarding Process to include candidate requisitions, job posting and recruitment.

Digital Domain Media Group (Project) Port St. Lucie, FL 2010-2011

Director of Human Resources (staff of 3 direct reports)

An Academy Award winning Visual effects and Animation Company founded in 1993 with over 1000 employees with

offices in Vancouver, Venice, San Francisco and Port St. Lucie, Florida.

Enhanced 2011 health benefits to include additional STD, LTD, Life Insurance and additional voluntary

benefits while reducing the premium cost by 75%.

Acquired and managed Federal and State Training Grants (IWT and QRT) totaling almost $500K.

Assessed organizational development needs based on current situation, short and long term goals, management

level, and responsibilities/role in the company.

Managed vendor lunch and learn and brown bag lunch programs.

Developed on-boarding training programs to include (the buddy program and new hire orientation).

Managed HR Compliance programs to include discrimination and sexual harassment prevention.

Performed organization assessment via round table discussions and suggested proposed changes.

Developed organizational charts using Visio and ADP programs.

Developed performance review forms and programs.

Developed and implemented career succession planning programs.

Assessed company’s benefit packages by working with insurance brokers to ensure competitiveness and cost

effectiveness.

Managed LTD claims, WC cases and unemployment compensation claims

Worked with Finance and managers to implement approved stock options.

Successfully managed the company health fair including the coordination of 20 local vendors.

Developed compensation structure and program.

Worked with all levels of employees to enhance organization’s ability to resolve performance related issues,

morale issues, and to ensure that the company is in compliance with legal requirements.

Created an environment in Human Resources that allows all employees to discuss work or personal problems in a

confidential and discrete manner.

Managed work visa process with outside immigration law firm.

Managed legal compliance issues, as well as kept managers informed of new/case law that could have an impact

on the organization.

Developed and implemented relocation policy, preferred vendor program, employee handbook, safety programs

and evacuation procedures, on-boarding orientation and termination process.

Apopka, FL 2006-2010

The Coca Cola Company

Senior Human Resources Manager

The Coca-Cola Company has over 55,000 employees worldwide and is one of the largest manufacturers, distributors and

marketers of nonalcoholic beverage concentrates and syrups in the world with nearly 400 brands in over 200 countries or

territories.

Provided HR Generalist support to five business units including (Innovation, Flavor Manufacturing, Ingredient

Quality, Base Manufacturing, Florida Materials Group) supporting over 550 employees and temporaries located

in Atlanta and Florida.

Raised employee engagement scores by 10% and decreased turnover by 5%, by updating policies/processes

and implementing internal programs (engagement committees, in your shoes, what I do, safety, Red Tag

for hourly etc).

Established social programs (Science Enrichment, Orlando Science Center Partnership) that raised awareness of

the Company in the community creating good will and strong partnerships with local vendors.

Established “White-Glove Treatment” relocation program with Prudential WCI Realty to assist relocating

employees.

Reduced employee relations complaints by 75%, by implementing quarterly surveys, action plans, training

and internal processes.

Gladys West Page Three

Increased efficiency and effectiveness of PDF process (career development, succession planning, PIP, etc) by

scheduling process on a quarterly basis and enhancing internal database.

Conducted local RFP and established agreement with local health clinic to administer WC cases and new hire pre-

employment testing.

Established internship program for the Research and Development division by networking with the Chairman of

the Food Science and Nutrition Division of the University of Florida in Gainesville.

Prepared and reviewed compensation recommendations with business unit leaders (e.g., merit, incentive, LTI,

stock option, promotions).

Assisted in the implementation of OE processes that produced a $.60 cost per gallon savings.

Sunrise, FL 2005 –2006

eFUNDS Prepaid Solutions/WildCard Systems Inc.

Director of Human Resources (staff of 3 direct reports)

eFunds provides leading technology and proven solutions in financial risk management and electronic payments to

financial services, retailers, governments and other businesses worldwide. Initially hired as the #2 HR person for

privately held WildCard, a profitable 500+ employee stored value card leader with sales in excess of $50M, Wild Card

Systems was purchased by eFunds in June 2005.

Conducted RFP with local recruiting agencies and set up contracts with two agencies for the recruitment of call

center, office and IT personnel.

Implemented safety policy and programs.

Implemented diversity programs and training to help with the successful and timely opening of the call center in

India.

Implemented the corporate housing program to assist with long term training plans of India call centers.

Counseled management when preparing their personnel forecast to project employment needs.

AMERICA ON LINE (AOL) LATIN AMERICA Ft. Lauderdale, FL 2000-2005

Senior Human Resources Manager (staff of 6 direct reports)

The Latin American division of AOL with over 12,500 employees throughout 10 countries. The Company provides

internet services in Argentina, Brazil, Mexico and Puerto Rico

Established the HR Department from the ground up, contracted with vendors to administer benefits, payroll,

relocation, work visas, etc.

Developed and managed HR Policy and programs (401K, stock options, employee recognition awards,

merit/bonus, domestic/international relocation and expatriate programs, organizational development, cobra

administration, FSA administration and training programs) for AOLA HQ and offices located in Argentina,

Brazil, Mexico and Puerto Rico.

Responsible for employee relations, recruiting, hiring, retention, OD and termination of employees.

Developed and implemented the HR Intranet-website for HQ and Latin America divisions.

Completed Sarbanes-Oxley 404, 5500 and FSA/retirement plans compliance, W2 and 10K fillings.

Orlando, FL 1997 – 2000

UNIVERSAL STUDIOS (Relocation Coordinator)

TUPPERWARE WORLDWIDE (HR Analyst) Orlando, FL 1996- 1997

THE WALT DISNEY COMPANY (Assistant Production Accountant) Orlando, FL 1994-1996

THE WALT DISNEY COMPANY(Circulation Coordinator) Burbank, CA 1991-1994

EDUCATION

Bachelor of Science 1989

Business Administration with emphasis in Finance, Real Estate and Law

California Polytechnic University, Pomona, California

PROFESSIONAL AFFILIATIONS

SHRM, CFHA, World-at-Work, ERC and Notary Public for the State of Florida

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