Quality Assurance System

** **** ****** . **********,** *****

Phone 203-***-**** . E-mail ************@*****.***

Pego Jean-Paul

Objective

To obtain a position in an information technology support team to utilize

my networking knowledge, IT experience, and troubleshooting ability to

assist in serving the technological needs of the organization.

Education

2004 - 2008

Endicott College, Bachelor of Science, Major: Computer Science, Minor: Bus.

Administration: Cumulative GPA 3.70

Relevant Courses

Operating Systems Management

Network Operations Management

Software Quality Assurance - Designed and Implemented Bugzilla tracking

system for CSC department

Database Management

Awards Received

Class of 2008 Diversity Award

Class of 2008 Student Athlete Award

New England Football Conference Hal Chalmers Scholar-Athlete of the Year

Certification

Cisco Ceritfied Entry Networking Technician (CCENT)

Experience

Nov 2011 - Current

Hewitt Associates, Setup Configuration Specialist

Used proprietary systems and tools to set up and configure

tables/parameters in a DB2 database system

Prepared and execute testing (manual/automated)

Report/debug defects within proprietary a ticketing system.

Coordinate with operations team to ensure system setup meets requirements

June 2009 - August 2011

U.S. Peace Corps, Information and Communication Technology High School

Teacher

Prepared lesson plans, assessed students, and taught practical computer

knowledge.

Create computer laboratory inventory and annual budget

Troubleshooted and repaired legacy systems

Provided Microsoft Windows XP and Office support to School Administration.

July 2008 - May 2009

Hewitt Associates, Setup Configuration Analyst

Used proprietary systems and tools to set up and configure

tables/parameters in DB2 database system

Prepared and executed testing (integration, acceptance and regression).

Reported and communicated with 100% virtual team

Provided training support for new SCAs located in India

Reported defects in the defect tracking system

January 2007 - August 2007

River Logic Inc., Student Intern - Manual Tester

Constructed functional test cases from requirements

Reported defects in the Bugzilla defect tracking system

Wrote user interface test scripts for the business modeling software.

Prepared and executed testing (acceptance and regression).

System Scripting (DOS/PERL) and Maintenance

May 2006 - August 2006

EBSCO Publishing, Student Intern - Manual Tester

Executed web interface testing (integration, acceptance and regression).

Identified and updated test cases

Automated testing under the guidance of QA Analyst

Reported defects in the defect tracking system

January 2006 - May 2006

Centerville Elementary School, Student Intern - Computer Lab Deployment

Project

Designed deployment plan for 30 new personal computers under the guidance

of District PC Technician

Installed and configured desktop systems.

Provided on site support to classroom personal computers

May 2005 - August 2005

Stetson University, Student Intern - Help Desk Support

Installed and configured desktop systems.

Application support for Microsoft Windows 2000 and XP

Created and installed Norton Ghost system images

Provided on site support for faculty and administrative staff

Computer Skills

Fluency in Microsoft Office Suite and Lotus Notes

Competent with SQL, HTML, and programming concepts.

PC troubleshooting and repair

Soft Skills

Strong relationship-building ability, proactive, results-oriented, and

resourceful.

Exhibit a high level of professionalism and excellent interpersonal skills

Strong communicator both verbally and in writing.

Contact this candidate