Manager Project
Resume:
Carole j. marcantonio
**** **** **** **** ( Alexandria, Virginia 22315 703-***-****
( ******@******.***
IT professional with extensive experience in business unit management,
network support, IT and litigation project management, system
administration, internal data security, & desktop support.
IT MANAGEMENT ( NETWORK ADMINISTRATION ( DISASTER RECOVERY ( IT &
LITIGATION PROJECT MANAGEMENT ( USER SUPPORT
SUMMARY OF QUALIFICATIONS
* EXPERTISE IN ALL ASPECTS OF COMPUTER SYSTEMS MAINTENANCE, NETWORKS AND
INSTALLATION, INCLUDING RELATED HARDWARE (E.G., MONITORS, NETWORK AND
MEMORY CARDS, HARD DRIVES, POWER SUPPLIES, PRINTERS).
* Strong skills in research, analysis, communication, project
management, user support, achieving desired results, attention to
detail, flexibility, and working well under pressure.
* Proven results in leading, inspiring, and directing work teams to
achieve common goals.
Certifications
. LAW PREDISCOVERY CERTIFIED ADMINISTRATOR LAW PREDISCOVERY EDD
CERTIFIED USER
. Worldox Document Management Certification CIO (Chief Information
Officer)
. Interwoven Certified Network Engineer (Autonomy Project Management
Certification
. iMange)
. MCP (Microsoft Certified Professional)
. CNE (Certified Network Engineer)
Platforms and Tools
. SOFTWARE: MICROSOFT OFFICE 97/2000/2003/2007/2010 (WORD, EXCEL,
POWERPOINT, OUTLOOK, PUBLISHER, MS PROJECT, MS ACCESS, VISIO, FRONT
PAGE), ACCESS, MSMAIL, WORDPERFECT, WORDPERFECT PRESENTATIONS; GROUPWISE;
WORKSHARE, PGP, PAGEMAKER, INTERNET EXPLORER, SAFARI, LEXIS, WESTLAW,
ELITE, FULL AUTHORITY, BACKUP EXEC, ARCSERVE, PC DOCS, DOCSOPEN,
INTERWOVEN (AUTONOMY IMANAGE), WORLDOX DOCUMENT MGT., INTERACTION,
CRYSTAL REPORTS,NETWORK MONITORING TOOLS, ZENBROWSER, TECHEXCEL, MAGIC,
REMEDY, SMS, MYSQL, SQL, COMPUTRACE, NAGIOS, SUMMATION, RECOMMIND,
CONCORDANCE, LIVENOTE, LAW, CASE LOGISTICS, FRONT PAGE, IIS, EXCHANGE,
BACKUP EXEC, DNS, MS PROJECT, HTML WEB PAGE CREATION, SHAREPOINT, NETIQ;
INTAPP; IPDAS; LEGALANYWHERE.
. LANGUAGES: VB SCRIPT, LOTUS NOTES SCRIPT, VISUAL BASIC 6.0, SQL SCRIPTS
. OPERATING SYSTEMS: WINDOWS 3.1/95/NT/98/2000/2003/XP, WINDOWS 7, DOS,
OS/2 UNIX, AIX, LINUX, MAC.
. HARDWARE: BLACKBERRIES, PALM PILOT DEVICES, DELL WORKSTATIONS, IBM
THINKPADS, DELL LAPTOPS, HP LAPTOPS, TOUCHPADS, HP SERVERS, NET APP
APPLIANCES, CISCO SWITCHES, IP PHONES, NORTEL PHONE SWITCHES, CLUSTER
SERVERS, BACKUP SERVERS
. NETWORKS: NT 3.51/4.0, MICROSOFT WINDOWS 2000, 2002, 2003, 2005, 2008
SERVER, NOVELL NETWARE 5 & 6, WIDE AREA, LOCAL AND WIRELESS NETWORKS.
PROFESSIONAL EXPERIENCE
DIRECTOR OF APPLICATION/PROJECT SERVICES FEBRUARY 2012-PRESENT
Drinker, Biddle & Reath LLP Washington, D.C.
Law firm with 11 offices throughout the U.S. expertise in all areas of law.
. Manage Application/Desktop support, Project Management, Enterprise
Applications and Training support services for eleven offices.
. Develop regional IT budgets; monitor actual expenses vs. budget and take
appropriate corrective actions where necessary throughout the fiscal
year.
. Project Management of Windows 7/Office 2010 rollout.
. Manage 1400 + desktops/laptops which includes packaging applications via
SCCM, updates via WSUS.
. Manage training initiatives and maintenance of training websites.
. Oversee and manage the firm's SharePoint intranet and hosted extranet
sites.
. Manage firm's application portfolio of 200+ applications, including
updates and distributions.
. Initiate process improvement and cost saving projects to maximize
organizational efficiency and effectiveness; take measures to maintain
security and facilitate disaster recovery initiatives.
. Establish Standard Operating Procedures and processes as it relates to
industry standards.
. Worked with vendors on obtaining best pricing and services for firm
initiatives.
. Created and maintained numerous departmental metrics regarding projects,
training and application support.
IT Legal Administrator March 2011-February 2012
Office of Senate Chief Counsel for Employment Washington, D.C.
Attorney Office within the U.S. Senate
. Manage all aspects of information technology consisting of Systems
Administration, Training, HelpDesk, and Electronic Discovery.
. Administer upgrades in software, network, operating system, and hardware.
. Reviewed and presented new technologies that would enhance legal business
operations for attorneys.
. Monitor budgets regarding actual expenses vs. budget and take appropriate
corrective actions where necessary throughout the fiscal year.
. Make recommendations regarding technology improvements and ensure best
practices are maintained regarding security and facilitate disaster
recovery.
. Managed Litigation projects on coordinated and supported attorneys and
staff with technical litigation project requirements.
. Create documentation for systems and electronic discovery documentation.
Director of user services November 2008-February 2011
Venable LLP Washington, D.C.
Law firm with 7 offices throughout the U.S. expertise in all areas of law;
500 attorneys and 600 support staff.
. Manage all aspects of information technology for seven U.S. regional
offices; supervise staff of 28, consisting of HelpDesk, Training,
Electronic Discovery and Practice Technologies.
. Lead collaborative efforts with regional offices to complete projects
(e.g., upgrades in software, network, operating system, and hardware),
budgeting, and staff reviews.
. Explored new technologies that would enhance business operations to local
office administrators and attorneys.
. Develop regional IT budgets; monitor actual expenses vs. budget and take
appropriate corrective actions where necessary throughout the fiscal
year.
. Initiate process improvement and cost saving projects to maximize
organizational efficiency and effectiveness; take measures to maintain
security and facilitate disaster recovery initiatives.
. Managed Litigation projects on and off-site, coordinated and supported
attorneys and staff with technical litigation project requirements.
. Establish Standard Operating Procedures and processes as it relates to
industry standards.
. Managed Change Management process of firm's technology changes.
. Worked with vendors on obtaining best pricing and services for firm
initiatives.
. Created and maintained numerous departmental reports on IT department
projects and other areas of reporting.
U.s. regional it manager May 1993-September 1997 and December 1997-
November 2008
WEIL, GOTSHAL & MANGES LLP Washington, D.C.
Law firm with 22 offices around the world; expertise in all areas of law;
1,500 attorneys and 1,300 support staff.
. Manage all aspects of information technology for seven U.S. regional
offices; supervise staff of 35, consisting of IT managers, help desk
technicians, hardware specialists, and network staff.
. Lead collaborative efforts with regional offices to complete projects
(e.g., upgrades in software, network, operating system, and hardware),
budgeting, and staff reviews.
. Explore new technologies and present those that would enhance business
operations to local office administrators and attorneys.
. Develop regional IT budgets (in excess of $6 million); monitor actual
expenses vs. budget and take appropriate corrective actions where
necessary throughout the fiscal year.
. Managed 13 U.S. Regional and European offices and assisted with opening
new offices in the U.S. and Europe.
. Implemented and managed networks in the U.S. and Europe.
. Initiate process improvement and cost saving projects to maximize
organizational efficiency and effectiveness; take measures to maintain
security and facilitate disaster recovery.
. Managed Litigation projects on and off-site, coordinated and supported
attorneys and staff with technical litigation project requirements.
Prior position with Weil, Gotshal & Manges LLP: IT Manager, U.S. and
European IT Manager
network/help desk manager May 1985 - April 1993
covington & Burling Washington, D.C.
Law firm with 4 offices,700 attorneys, and 500 support personnel; network
supports 1,200 users.
. Managed and maintained 900-node Token Ring Novell 3.11 LAN that consisted
of:
. Supervised two network technicians and two Help Desk personnel; supported
900 end-users.
. Developed annual capital/expense budgets, monthly metrics, IT
initiatives, and documentation of accomplishments.
. Responsible for approving and purchasing all network-related hardware and
software.
. Planned and executed all network-related projects, such as converting
network from IBM PC LAN to Novell NetWare, designing database for Help
Desk support calls, and established Library research services.
. Performed network maintenance and troubleshooting, managed reconstruction
projects (cabling, electrical and network connectivity), and supported
networks in foreign branch offices.
Prior positions with Covington & Burling: Team Leader/Computer Application
Section, Litigation Support Coordinator, IT Dept. Coordinator, Assistant
Supervisor-Word Processing Dept.
Additional EXPERIENCE
. IT CONSULTANT - COMPUTER TRAINING SPECIALISTS - WASHINGTON, D.C. -
SEPTEMBER-DECEMBER 1997.
Education And Training
M.S. - COMPUTER INFORMATION SYSTEMS 2007
GEORGE wASHINGTON uNIVERSITY Washington, D.C.
B.S. - computer information systems 1997
strayer university Washington, D.C.
A.S. - COMPUTER INFORMATION SYSTEMS 1994
NORTHERN VIRGINIA COMMUNITY COLLEGE Annandale, Virginia
PROFESSIONAL MEMBERSHIPS
INTERNATIONAL LEGAL TECHNOLOGY ASSN. (ILTA) ( ASSN. OF LEGAL INFORMATION
SYSTEM MANAGERS (ALISM)
Early Case Assessment ( Litigation Support Association
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