Human Resources Project Manager

Heather Mastin, SPHR

** ********* **** *******, ** 38305 Phone: 904-***-**** Email:

*******.********@*****.***

Skills

Providing bottom-line contributions in the areas of…

Benefits & Compensation HR Department Startup Process Improvement

Employment Law Organizational Development Project Management

Employee Relations Performance Management Training and Development

Experience

Carlisle Companies

2004 – Current

CARLISLE TRANSPORTATION PRODUCTS – JACKSON, TENNESSEE

Human Resources Manager, 2011 – Current

• Developed recruiting process to support productions time to fill goals of >15 days and responsible for turnover

reduction programs that reduced turnover from 11.89% to 4.91% in a one year period.

• Trained behavior based recruiting program (DDI) to recruit top talent and meet business plan requirements.

• Manage employee relations including progressive discipline, policy administration, management of job

opportunities and training and development for over 500 employees.

• Achieved a 31% improvement in the recordable incident rate in a one-year period through implementation of

safety teams, safety audits, training of management in proper safety/accident reporting and root cause analysis.

• Participate on the corporate safety team that has driven workers’ compensation claims down by over 260k.

• Implemented SLA’s and metrics that have driven increased response time to the plant and provide detailed

metric counteractions.

• Responsible for development of a two day First Line Supervisory Program that is used company wide to support

training and organizational development needs.

• Created standardization of Human Resource policies and procedures through implementation of standard work.

• Responsible for legal and regulatory requirements including EEO, FMLA, HIPPA, SOX, and ISO.

• Participated in Shop Floor and Business Process Kaizen events resulting in process improvements and served

as kaizen champion over several events around manufacturing, safety and TPM implementation.

• Responsible for the operating plan for Human Resources to include staffing, training, development, and wages.

Carlisle Interconnect Technologies – ST Augustine, Florida

Corporate Human Resources Manager, 2010 – 2011

• Responsible for the design and implementation of a Payroll and Benefits Shared Services

organization supporting 1,600 employees throughout the US.

• Implemented a corporate wide Human Resources Helpdesk that includes SLA’s and metrics that

have driven increased response time to the field and provide detailed metric counteractions.

• Responsible for the company wide benefit administration and managed the marketing of new

benefits and vendors that provided savings of over 100k in fees for 2012.

• Initiated and trained behavior based recruiting program (DDI) to recruit top talent and meet business

plan requirements companywide. Additionally responsible for developing annual continuous

improvements to this program to maintain the company’s competitive edge.

• Oversaw the data collection of the companywide annual Employee Feedback survey and assisted in

addressing communications and countermeasures.

• Oversee the management of companywide HR systems, payroll, benefits and business processes

ensuring data integrity and accurate reporting.

• Served as project manager for payroll conversion that resulted in companywide standardization and

increased reporting capabilities.

• Implemented, administered, and trained employees on the companywide performance management

system.

• Responsible for the selection and implementation of the companywide Time and Labor Management

application.

• Participated in several Shop Floor and Business Process Kaizen events and served as the Kaizen

lead for the division wide Corporate Payroll Annual Improvement Priority team (AIP). The immediate

results of the AIP kaizen event eliminated several loopbacks, improved lead time and provided an

immediate savings of approximately 50k. Future annual savings are estimated at 230k.

Human Resources Manager, 2005 to 2010

• Responsible for turnover reduction programs that reduced turnover from 60% to 9.6% annually over

a three year period.

• Developed and managed Direct Labor efficiency metrics to assist in determining the cause of poor

performance and addressing timely corrective actions to increase plant efficiency by six percentage

points equating to 600k in plant savings.

• Managed employee relations including progressive discipline and termination process, policy

administration, management of job opportunities and training and development.

• Oversaw the development of a team of three HR professionals to encourage certification achievement and

personal and professional growth opportunities.

• Implemented Company Safety Program and managed OSHA Compliance and Workers’

Compensation. Responsible for safety initiatives that included the implementation of job specific

Safety First Practices throughout over 80% of our manufacturing and production positions. Oversaw

monthly safety meetings and guided initiatives to bring safety into manufacturing cells as a core

requirement to ensure meeting the companies LWDII and Frequency goals.

• Worked with management to forecast and support staffing demands based on shipments and

sales volume. Worked closely with Plant Management to create staffing calculators and

projection tools that resulted in cost savings and decreased time to fill rates by 9 days.

• Developed an extensive New Hire Training Orientation program that assisted in the reduction of turnover

and ensured key compliance to ISO 9000 training needs.

• Worked with Plant Management to build an hourly performance review access database that simplified

the administrative portion of the semi-annual review process.

• Worked directly with the local Workforce Development office and received grants for manufacturing

training totaling an average of 20k per year.

Human Resources Generalist, 3/2004 to 2005

• Implemented 360 Performance Review Program and market driven pay structure with competitive

and consistent salaries for the organization.

• Created Pay for Performance fee structure within manufacturing to support cellularization and cross

training.

• Oversaw the development of the Manufacturing Severe Weather Contingency Plan and

served as the primary contact for all Human Resources matters during severe weather

shutdowns.

• Managed metrics to ensure direct and indirect lean sigma event participation exceeded 24

hours per year throughout a minimum of 70% of our factory at all times.

• Supported manufacturing 5s goals and responsible for implementing 5s within the Human

Resources department.

LOGS Financial Services Inc Jacksonville, FLorida

Human Resources Generalist, 12/1997 to 3/2004

• Administered major medical (EPO & PPO), dental, STD, LTD, Life insurance and 401k

programs, targeting cost and benefit effectiveness for both the company and its employees.

• Responsible for employment law compliance including EEO, FMLA, HIPPA and ADA.

• Worked with management to access the needs of their department and coordinate effective

recruiting and training efforts.

• Managed exempt and non-exempt payroll and compensation incentive programs for 250

employees. Coordinated the annual merit process and managed all regular compensation

adjustments throughout the year. Administered review of internal salary equity by

participating in various salary surveys and analyzing data.

Training / Education / Professional Affiliations

Certified Senior Professional in Human Resources – SHRM

Project Management Certification – University of North Florida

Six Sigma Yellow Belt Training and Certification – University of North Florida

Time Based Management – Lean Manufacturing Instruction and Kaizen Participant

Certified DDI Interview Trainer – Development Dimensions International

Society of Human Resource Management – National and Local Chapter

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