Customer Service Manager
Resume:
Amy Madine
Hewitt, NJ ***21
ab9tcb@r.postjobfree.com
Objective: To obtain a challenging position where my extensive
knowledge and experience may be utilized, while offering an opportunity for
growth and advancement
Education: 1996-2000 Butler High School Butler, NJ
High school diploma
2000-2001 Kutztown University Kutztown, PA
Business Management
Experience: 1/2006-11/2012 Bravante & Associates, Inc.
Boonton, NJ
Office Manager
Customer relations
Executive Assistant to Owners
Managing 20-50 incoming calls per day
Planning and set up of new clients
Data Entry, spreadsheets generation
Initiated, tracked and managed all aspects of Permitting
Printing of engineering plans and transmittals
Accounts payable/Accounts receivable
Registering invoices into computer daily
- Paying invoices in a timely manner
Executing accurate statement and check distribution
Established and managed new vendor set up procedures
Processing check requests for all departments
Handled Customer Service for vendors and clients
Fixed billing issues, misapplications of funds, and short pays
Inputting, receiving, and dispersing partner expenses
Accurate Posting of checks
Executing 15-35 Calls per day for Accounts Receivable collection
Writing and posting credits
Consolidating and filing invoices to be sent to customers
Human Resource Specialist
- Responding to employee' inquiries in
relation to a full range of HR
topics including but not limited to benefits, health insurance
policy
clarification, record status, disability and 401K
- Processing HR transactions including employee records, new
hires,
status changes, termination process, benefits enrollment, benefits
Administration, workers compensation cases and employee vehicular
accidents
- Resolving health insurance and benefit issues, correspondence
and
new plan information
10/2001-5/2005 Cintas Corporation
Piscataway, NJ
Customer service/Administrative assistant
- Data entry clerk
- Taking high volume customer service calls
- Printing invoices and reports
- Posting mail and statements
- Training new employees and managers
- Researching for sales department
- Handling heavy volume switchboard phone
- Receiving, counting, depositing an average of $20K in daily cash
flow, $75K in checks
- Making daily bank deposits and pickups of receipts
- Processing all credit card payments from customers
- Handling end of month duties and deadlines for corporate
- Maintaining changes in customer products, inventory, new
employees, and other information
- Proofreading and correcting invoice problems
- Quoting prices
- Switching hundreds of accounts over to new system
- Attending conference calls with corporate, then training fellow
employees
Accounts payable/Accounts receivable
- Registering average of 80 invoices into computer daily
- Giving invoices proper GL coding
- Paying invoices in a timely manner
- Making sure checks are being sent to correct locations
- Setting up new vendors through the corporate system
- Processing check requests for all departments
- Researching vendors and payments for corporate office
- Maintaining daily reports for all department heads
- Fixing any problems with incorrect invoices or payments
- Inputting, receiving, and dispersing partner expenses
- Posting checks
- Collecting money from customers
- Consolidating and filing invoices to be sent to customers
6/2000-8/2000 Executive Cellular
Butler, NJ
Assistant Manager
- Meeting goals for cell phone sales
- Activation of phones
- Maintaining equipment inventory
- High volume customer service
Skills: . MS word, some Excel and PowerPoint, Internet, Windows,
Quick Books, Timberline, AS400
References: Complete documentation furnished upon request
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