Sales Representative Supervisor

William Galarza

*** ********* **. **, ******* GA 30701 706-***-**** g-

********@*******.***

Objective

To be a part of a highly professional and competitive company dedicated to

exceed customer expectation which also promoting associate development and

growth.

Education

AMERICAN uNIVERSITY of Puerto Rico

BACHELOR OF BUSINESS ADMINISTRATION, SYSTEM INFORMATION, MAY 2004

Skills & Abilities

Operating Systems Proficiency - MS Word, Excel, Power Point, Access,

Internet, Backup Exec, C++, Visual Basic

Able to juggle multiple priorities and meet tight deadlines without

compromising quality

Strong planner and problem solver who readily adapts to change, works

independently and exceeds expectations

Solid work ethics concerning meeting deadlines and reliability

Speak, read & write fluent Spanish

Excellent communication and interpersonal skills

Experience Lift Truck Operator

Experience

Lead person SHAW INDUSTRIES, INC June 2013- Present

LEAD A PRODUCTION LINE. WILLING AND ABLE TO TRAIN OTHERS USING SOME

PRINCIPLES AND TECHNIQUES. KNOW HOW TO USE THE SMS SYSTEM. OPERATES

MACHINERY/PERFORMS TASKS THAT MEETS OR EXCEEDS STANDARD. KNOW HAZARDS

ASSOCIATED WITH INTERMEDIATE SKILLS LEVEL (JHA). CHECK WITH PREVIOUS SHIFT

CREW LEADER TO SEE WHAT IS RUNNING. WHAT IS READY AND OF ANY ONGOING

PROBLEMS. CHECK FOR ABSENT EMPLOYEES AND MAKE ARRANGEMENTS FOR THAT JOB.

CHECK SCHEDULES TO SEE WHAT RETAINS HAVE BEEN PULLED AND THEN PULL

REMAINING RETAINS FROM CABINET. CHECK THE CONVERSION SHEET FOR ANY RUNS

THAT HAVE COLORS SPLIT OR DROPPED AND CHECK A ROW IN AGAINST THE ROW SHEET

AND THE SCHEDULE WITH THE CORRECT RETAIN TO ENSURE PROPER COLOR PLACEMENT.

THE CHROMOJET SETUP SHEET FOR ANY RUNS THAT HAVE BEEN MATCHED BY THE

SUPERVISOR AND HAVE BEEN APPROVED TO GIVE TO THE CHROMOJET. TAKE THE LAB

STRIKE, SETUP SHEET AND ROW IN SHEET TO THE CHROMOJET AND TAKE FORMULA TO

DYE HOUSE AND INFORM THEM FOR ANY ADDS OR CUTS TO BE MADE. KNOWS ALL THE

JOBS IN THE PRODUCTION LINE. DRIVE A LIFT TRUCK. SOMETIMES TRANSLATED FOR

MANAGERS.

dye wheigher - Lab. Tech - Inspector SHAW INDUSTRIES, INC JAN 2007 -

June 2013

DYE WEIGHER

Accurately weigh all dye formulas to ensure correct dye colors were used in

carpet production. Prepared dye-adds for empty tanks. Replenished dyes and

chemicals. Monitored dye levels and ensured constant dye flow. Prepare

samples for customer using Chromojet machinery.

Laboratory Technician

Prepared dye in small amounts for use in sample printers, including

preparing dye solutions, dye adjustments, and check viscosities to insure

dyes meet spec for product being made. Make color spots for evaluation by

the supervisor and/or lead person.

Inspector

Responsible for ensuring quality of carpet by checking and mending defects.

Assisted with doffing and wrapping rolls. Maintained productions records

and tracked defects thru the use of G-link program. Collected side-center-

side cuts for evaluation of side-match. Operated lift truck.

Credit & cOLLECTION rEPRESENTATIVE nEWCOMM WIRELESS - mOVISTAR aUG 2005-

sep 2006

GENERATED WELCOME CALLS. PERFORMED COLLECTION EFFORTS FOR PAST DUE AND

DELINQUENT ACCOUNTS. EDUCATE CUSTOMER REGARDING ACCOUNT STATUS, PAYMENT

ARRANGEMENTS AND BILLING CYCLES. PERSUADE CUSTOMERS TO CLEAR PENDING DEBT

FOR MISSING PAYMENT. CELLPHONE ACTIVATION AND DISCONNECTION. ASSESS

ACCOUNTS TO DETECT DELAYS AND PROCEED TO SUSPEND SERVICE

sales REPRESENTATIVE Long Distance Telephone company - TLD aPR 2005 -

aUG 2005

PROVIDE ACCURATE INFORMATION REGARDING PRODUCTS AND SERVICES TO POTENTIAL

CUSTOMERS. PROMOTE AND SELL LONG DISTANCE SERVICES FOR BUSINESS. PERFORMED

MONTHLY REPORT OF SALES ACHIEVED.

it tech SUPPORT - INTERSHIP mUNICIPALITY OF BAYAMON Jan 2004 - DEC 2004

ASSISTED IN TROUBLESHOOTING USER PROBLEMS RELATING TO OPERATING SYSTEM

ISSUES, NETWORK CONNECTIVITY, TCP/IP CONFIGURATION, UPGRADES, MS OFFICE

PRODUCTS AND INTERNET CONNECTIVITY. PERFORMED UPGRADES, INSTALLATION OF

SOFTWARE AND DRIVERS AND ESSENTIAL DESKTOP TROUBLESHOOTING. DEPLOYED

UPDATES, SERVICE PACKS AND HOT FIXES USING WINDOWS UPDATE, AUTOMATIC

UPDATES, AND GROUP POLICIES. INSTALLED LOGICAL PRINTERS ON A PRINT SERVER

AND PREPARE PRINT SERVER TO HOST CLIENTS. TROUBLESHOOTING FOR HARDWARE

PERIPHERALS LIKE PRINTERS MODEM, ETC... DISABLE AND ENABLE ACCOUNTS, FILE

AND FOLDER PERMISSIONS AND CONFIGURED SECURITY TEMPLATES. SETUP AND

INSTALLING OF COMPUTER HARDWARE AND SOFTWARE INCLUDING PRINTERS, ROUTERS,

AND RELATED PERIPHERALS. PERFORMED MAINTENANCE AND REPAIRS ON COMPUTER

HARDWARE INCLUDING BACKUP, RECOVERY AND EQUIPMENT CLEANING. MAINTAIN

EQUIPMENT INVENTORY DATABASE UP TO DATE. TRAIN USERS ON COMPUTER

HARDWARE/SOFTWARE AND OTHER ELECTRONIC OFFICE EQUIPMENT. MONITORED

OPERATIONAL PERFORMANCE.

Experience

Available if requested

Contact this candidate