Customer Service Manager

Randeszia Singleton

Employment History

*** ****** ***

Concierge

B rooklyn, NY 11216;

**/**-******* *** ***** New York, NY

Cell 347-***-****;

Review all submitted resumes.

E mail: Maintaining all basic clerical duties.

**************@*****.** Prepare all customer clientele orders

Resolves customer requests, questions and complaints.

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Clear focus on stores best sellers report.

Overlooking all employee duties and goals for the day.

Receiving all customer feedback and passing data to cooperate counterparts.

Lead Cashier

12/11-08/12 NBA Store New York, NY

Handling customer payment transactions including cash, credit and debit.

Count safe morning and night, as well as store deposit.

Count money in tills drawers at the beginning of shifts to ensure that amounts are

correct and that there is adequate change.

Answering phones, making returns and exchanges for customers.

Train new hires at cash wrap, ensuring they are fully capable of performing all

duties.

Assisting the manager on duty with all scheduling, employee placement and breaks.

Sales

09/11-12/11 DSW Queens, NY

Cashier duties

Making sure all customers’ needs are met and are being helped in the

store.

Maintained an awareness of all promotions and advertisements.

Receive payment by cash, check, credit cards, vouchers, or automatic

debits.

Keeping up to date with all new products to have a better understanding for

customers.

Guest Services Host

05/11-09/11 Madame Tussauds New York, NY

Handling all cashier duties within the store.

Customer interaction and customer feedback on concerns within the store.

Printing photos of guest and adding images to an USB drive.

Greeting all customers and assisted them in locating places within the attraction.

Maintaining a clean area and work space for customers and employee safety.

Skills

• Customer Service

• POS system

• Interpersonal Skills

• Clientele Booking

• Shipping and Receiving

• Microsoft Office

• Typing skills include 45 words per minute

• Filing

References

References are available on request.

Contact this candidate