Service Front Desk

Charles M. Johnson

**** ******* ** ************ **

215-***-**** (Phone) *********@*****.***

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Career Summary

Over 10 years of experience facilitating small and large groups by

organizing meetings, managing site selection and event logistics. Has the

ability to act as key liaison between suppliers as well as overseeing

direct delivery of services. Possesses excellent communication and problem

solving skills, as well as strong ability to make presentations.

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Education

Temple University Philadelphia, PA

BA: Communications/ Minor Theatre

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Skills/Qualifications

. Critical Thinking and Analytical Ability

. Multi-Media

. Building/Maintaining Relationships

. Exemplary Communication Skills (Written/Oral)

. Operation Of Various Office Equipment

. MS Word (Office Suite)

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Work History

Philadelphia Sports Club - Philadelphia,PA

June 2012-Present

Front Desk Agent

. Create excellent initial impression for incoming members and guests at

a full service sporting club.

. Provide valuable information regarding various guest services and

activities.

. Obtain information from members pertinent to suitable workout

routines, classes and facilities.

. Market club and attract new membership through word of mouth and vivid

descriptions of club amenities.

Madison Parke, LLC - Philadelphia, PA

March 2008-June 2012

Concierge

. Facilitated service requests from owners at an ultra- luxe center city

condominium complex.

. Planned various meetings and events and made presentations marketing

the facility.

. Developed and maintained professional relationships with vendors

during meeting planning process.

The Westin-Philadelphia - Philadelphia, PA

June 2007-July 2010

Service Express/Bell Person/Valet

. Provided exceptional service as first point of contact for guests

checking into a full service center city hotel.

. Managed a high volume of service requests via telephone and in person.

. Resolved guest issues as needed.

. Multi-tasked in a busy and time sensitive environment.

. Created a positive impression of the overall hotel atmosphere, while

providing an exemplary check-in experience for guests.

Ritz-Carlton-Philadelphia - Philadelphia, PA April

2002-March 2008

Concierge

. Provided personal service and facilitate needs of guests at five-

diamond hotel.

. Served as a liaison between the hotel and various vendors and

suppliers.

. Tracked and maintained meeting requests.

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