Customer Service Sales

Michael Scott Parks

***** ** ***** ****** ***** Happy Valley, OR 97086 503-***-****

Seeking position as….

Business Operations Manager

Competencies…..

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Staff/Relationship Management Project Management Sales, Product and Analysis

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Team Building & Mentoring Facilitation & Decision Making Effective Leadership & Communication

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Operational Efficiencies Vendor Sourcing & Negotiations

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Strategic Planning & Development Risk Management Customer Relations & Satisfaction

Strengths

Highly accomplished Operations Manager with more than 20 years of proven ability in leadership, with extensive expertise in operational

responsibilities, strategic business planning, and overhead management. Effective in the areas of continuous improvement, increasing profitability,

growing revenues, and managing costs. Demonstrated ability to motivate staff to maximum potential and productivity while controlling costs through

the most effective uses of staffing and resources.

Education & Achievements

Trend College – Business Graduate Degree

American Communication Network Executive Team Leader

Minnesota Council for Quality, 2008

Minnesota Quality Award, 2009

Six Sigma Methodologies – US Bancorp

Scrum Methodology – US Bancorp

Harvard Mentorship Program – US Bancorp

Sarbanes Oxley Act 2002 Methodology – US Bancorp

ITIL – Information Technology Infrastructure Library – US Bancorp

President of Happy Valley Homeowners Association

Professional Experience

Vendor and IT Consultant, Boom International Inc. (April 2012 – Present)

Responsible for consulting and brokering telecommunications, natural gas and electricity services for a Global Utility Company.

• Contact prospective buyers or sellers of power to arrange transactions.

• Create product packages based on assessment of customers' or potential customers' needs.

• Educate customers and answer customer questions related to the buying or selling of energy, energy markets, or alternative

energy sources.

• Customer acquisition, project management, strategic planning and leadership development.

• Develop relationships within the industry to establish a new level of customer service for customer accounts globally.

• Liaison between clients and power companies.

• Cost Analysts breakdown.

• Explain contracts or related documents to customers.

Small Business Banking Officer, US Bank, Portland, OR (2010 – April 2012)

Responsible for assigned sales goals through outside sales, incidental activity to outside sales, and other activities.

Michael Scott Parks

10630 SE Happy Valley Drive Happy Valley, OR 97086 503-***-****

• Contributed to the profitability and growth of business banking by building, developing and managing new and expanded client

relationships with business customers.

• Consulted with clients regarding and prospects about their financial goals, needs and identified and promoted U.S. Bancorp

products and services.

• Actively worked with clients on contracts and banking products to new and existing customers.

• Referred clients to other U.S. Bancorp areas for additional customer needs and services.

• Submitted new commercial loan applications, monitored each loan application, created commercial loan exceptions for

underwriting review.

• SBA loans, D&I loans, equipment financing, practice finance, business acquisition, lines of credit, merchant services, deposits.

Operations & IT Management, US Bank, Portland, OR (2003 2010)

Responsible for leadership and management of overall operations and optimization of organizational processes.

• Operation activities with key contributions to strategic planning and business development.

• Successfully analyzed critical business requirements, identified deficiencies, potential opportunities and developed innovative

and cost effective solutions.

• Managed staff with responsibilities in financial reporting, planning, forecasting, information systems, accounts payable, payroll,

fixed assets and general ledger.

• Managed Information Service Technology conversions implementing new systems to over 25,000 equipment pieces ahead of

schedule and below budget.

• Developed and motivated staff with clear and concise roles and responsibilities, goals, objectives and quantitative

measurements.

• Quality and process improvement. Accountability for network monitoring, desktop technology, warehouse management and the

ITIL service desk (change/problem/incident/request).

• Reduced operating expenses by providing robust training. Met business and strategic plans through evaluation and

implementation of key business processes.

• Provided reports to all levels of management to assist in establishing operating process and procedures, as well as provided the

analysis necessary to effectively evaluate efficiencies of U.S. Bank applications.

• Prepared the annual 12 million dollar budget for the IT Solutions Center.

• Lead staff meetings, coordinated team projects and established priorities for deadlines.

• Provided 24/7 support coverage for call flow volumes and trends that affect service level agreements.

• Maintained and updated business continuity plan in case of natural disaster. Warden emergency response & Disaster Recovery

Team for US Bank.

• Vendor management from pricing of services, equipment and contracts.

• Six Sigma system for achieving, supporting a maximizing business profit.

Network Engineer – Voice and Data Engineer, US Bank, Portland, OR (1994 2003)

Responsible for providing complex networking solutions that included highly secure and dynamic networks for US Bank systems.

Ensured consistent operation of communication networks in order to provide maximum performance and availability for staff and customers.

Coo Coordinating the organizational requirements with the supply orders

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Interacting with the vendors and suppliers and educating them with the contractual policies

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Take part in bidding processes on behalf of the organization

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Communicating with the supervisors, peers, and subordinates regarding the product quality

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Resolving the contractual conflicts and settling disputes

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Establishing and maintaining relationships with the vendors and suppliers

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Monitoring and controlling the resource usage by avoiding any wastage

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Developing, implementing, and managing the purchasing contracts, policies, and procedures

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Locating the vendors / suppliers for materials, equipment, and supplies, further determining the contract terms for sales

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Undertaking the development procedures for various equipment, products, and substitute materials

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Directing and coordinating the activities of buying, selling, and distributing materials and equipment according to the necessities

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Interviewing and hiring the staff for overseeing and effective functioning of the overall production departments

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Reviewing of purchase order claims and contracts and ensuring that they adhere to legal specifications and policies

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Undertaking the bidding process on account of the organization

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Michael Scott Parks

10630 SE Happy Valley Drive Happy Valley, OR 97086 503-***-****

Interact with the vendors and suppliers on behalf of the organization and negotiate with them on prices as well as contractual policies

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Professional & Personal Hobbies

Music The beauty of classical music is that it’s pure in its melody. The composition of notes, structure, pattern, rhythm etc.

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Mentoring Harvard Mentorship Program and Read for Life Program – US Bancorp, American Communications Network Mentorship

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program.

Cooking cooking and learning about new cultures just another way to expand my knowledge.

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Traveling Domestic and International

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Reading – Leadership and positive reinforcement activity books.

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Sports/Coaching – Basketball, volleyball, working out, hiking, eating healthy, dance, golf, swimming, biking, racquet ball,

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Contact this candidate