Customer Service Medical Assistant

KIM D. RIVERS

***-*** ********** **

NEWARK NJ **112

862-***-**** (c)

862-***-**** (h)

*********@*******.***

OBJECTIVE: To seek a position which will utilize my skills, and experience to benefit the company, while facilitating personal growth and professional development.

EXPERIENCE:

2012-2013 Empire CLS Chauffeured Services

Customer service/Reservationist: Work in huge call center making reservations for customers. Dealing with luxury car fleets. Scheduling cars for customers.Dispatching cars and constant contact with drivers.

2009-2010 Childcare Provider,Newark, NJ

Provided childcare for several children, as well as my son.

2008-2009 Hallmark Aviations, Newark, NJ

Ticket Agent/ Customer Service

Ticket agent for Air India, responsible for all aspects of travel for over 250+ passengers daily. Made reservations, checked in passengers, trouble shoot,

boarded all passengers to various destination in India. hospitality, meal,and all accommodations for travel with this airline

.

2005-2007 Essex Urology, Irvington, NJ

Medical Assistant

Reception, scheduled appointments. Obtained vitals signs and patient care.Assisted physician with procedures.Supported specialized treatments, including vasectomy, catherization, and treatment of certain cancers.Performed phlebotomy, ultrasound and urinalysis.Distribution of medications and referrals. Dates include internship as well as employment.

2002-2004 JBC Legal Group, Bloomfield, NJ

Prelitigation Specialist/ Collections

Contacted customers on past due balances. Incoming and outgoing calls via large call center environment. Responsible for heavy volume of customer service calls, troubleshooting, filing and prepared all litigation matters for attorney in civil court cases.

1998-2002 Fripp Island Resorts, Fripp Island, SC

Front Desk Agent/ Reservationist/ Customer Service

Responsible for registering guest, while maintain accurate account statement of guest account. Took reservation of rental property, gave tours of resort. Keep accurate balance with daily audit report.

EDUCATION

Quality Dental School Hillside, NJ

Dental Assistant/Radiology

2009 National Career Institute E. Orange, NJ

Medical Assistant/CPR/phlebotomy/EKG

2008 Gateway Security/Frontline Academy Newark, NJ

NJ SORA /TSA/CPI/CPR-AED/ Customer Service Cert.

2004 Drake College of Business Elizabeth, NJ

Medical Office Terminology, Phlebotomy, Clinical Assistant

1982-1985 Morgan State University Baltimore, MD

Medical Technology

COMPUTERS SKILLS: MICROSOFT Word, Excel, PowerPoint and Outlook.

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