Customer Service Management

Justin Edwards

***** ** **

Eagle Bridge, NY ****7

T: 919-***-****

**********@**.***

Objective

To obtain full-time employment with a reputable company, where my skills in accounting, inventory management, problem solving, & customer service can be used and expanded to my employers,’ as well as my personal benefit.

Skills

SAP/OPS/OSS

A/R-A/P

Inventory Management

Customer Service

ADP/Timberline/QuickBooks

Scheduling

Cash Management

Quality Control

MAC OS/PC Software

Resource Allocation

Operations Management

Recruitment/Retention

Experience

Owner, iRepair-It, Winchester, TN 02/2013-Current

Mobile device repair and customization, ranging from full device refurbishing to simple screen replacement. Marketing of products & inventory control for stock of customer merchandise. Customer Service, Cash Handling, Inventory Control, Detail Orientation, Market Observation & Price Competition.

Sr Staff Accountant, Prince & Lasko, Tullahoma, TN 04/2012-01/2013

Oversee staff accounting department for small business contracts & operations, A/P-A/R, bank reconciliation, invoicing, billing, scheduling, customer service, database management, simplified operations procedures & streamlined account set-up procedures, implemented Timberline software transition from Peachtree.

Call Center Tier 2, TRX Software Development, Murfreesboro, TN 01/2011-09/2011

Call center customer service standard, customer retention, phone etiquette, problem solving, detail oriented notation for customer accounts and call escalation resolution, database management, team leadership and training assistance, group development meetings, goal setting, call process assistance.

Business Administrator, William D. Edwards Construction, Winchester, TN 3/2008-12/2010

Operations management, recruitment & retention, job cost accounting, scheduling for work crews, payroll, inventory management & inventory supply control, successful transition from hand ledger and operation to computerized accounting system using QuickBooks Pro software, equipment maintenance management, marketing development, customer service, billing, bank reconciliation, deposits, cash handling.

Education

Motlow State Community College, Tullahoma, TN-Assoc. in Business & Finance Admin-Incomplete

University of Tennessee at Knoxville, Knoxville, TN-Training course for Admin & Finance/HR-2007

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