Customer Service Sales

Christopher B. Graham

**** ********* ******, *********, ** 49008

Email: ***********@*****.*** Mobile Telephone: 269-***-****

~ Innovative Customer Relationship Professional ~

Manufacturing * Graphic Production * Community Service * Sales & Marketing

* Distribution Management

Brings more than 15 years of progressive career movement and expertise in

Project, Sales and Marketing Management. This requires a very broad skill

set along with outstanding communication, collaboration, negotiation and

presentation skills to achieve the highest levels of customer satisfaction

while promoting corporate growth and increasing profits.

HIGHLIGHTS OF QUALIFICATIONS

Dynamic Problem Solver * Relationship Builder * Territory Development

Revenue Generation * Needs Based Solutions * Calm, Authoritative Leader

Budgetary Oversight * Brand Development * Excellent Team Builder

Expansive Communication Skills * Agile Collaborator * Customer Service

First

Exceeds Expectations * Customer Service Champion * Proven Leadership Skills

PROFESSIONAL EXPERIENCE

Markley Enterprise, Director of Client Services, Elkhart, IN

2011 - Present

Manage customer service, inside sales, and project management activities

for a small, privately held, custom manufacturer and distributor of sales

tools, displays, and samples, primarily for the construction and home

improvement industries.

o Monitor and review inventory on all products, scheduling additional

production

as needed to maintain appropriate levels for forecasted distribution

needs

o Work with customers to create new and improve existing displays which

accurately and creatively convey their brand.

o Manage a Customer Service / Project Management team of 4.

o Serve on the Executive Management Team with a role in evaluating

financials, setting strategic direction, and top-level conflict

resolution.

o Personally manage 2 large corporate accounts with a combined 3.5

million in billing annually.

o Manage CRM efforts and service quality.

Christopher B. Graham Page 2

of 2

Email: ***********@*****.*** Mobile Telephone: 269-***-****

JohnsonRauhoff, Business Unit Director, Benton Harbor, MI

2000 - 2010

Managed operation of a mid-sized commercial photo, graphic design and prod,

production studio including sales forecasting, cost management, hiring,

team leadership, strategic planning, new business development, scheduling

and budgeting.

o Managed multiple advertising, catalog and retail photography accounts

with $3M in annual revenue.

o Planned and developed visual communications in support of brand

development for

clients including Walmart, The Home Depot, and Sur La Table

o Increased capacity while increasing margins by 20% through prudent

cost management, workflow improvements, technology investments and

master scheduling.

o Grew existing accounts by 60% through personal account management and

account team training, mentoring and management.

o Added more than $2.5M in new accounts through prospecting and

effective presentations.

o Reduced overall labor costs by $225K by hiring additional creative &

support staff, eliminating more expensive freelance talent and

investing in the proper technology.

o Exceeded corporate goals for costs-to-revenue by 12% in labor costs

and 10% in outside expense.

Rayle MicroAge, Account Executive, Kalamazoo, MI

1999 - 2000

o Generated new business opportunities in I.T. services and computer

software training.

o Managed I.T. projects and provided excellent ongoing customer support.

o Monitored customer feedback and industry trends to ensure leading-edge

offerings both in training and services.

Pretty Lake Vacation Camp, Director of Programming, Matawan, MI 1998 -

1999

o Designed camping program and curricula for a summer camp serving at-

risk youth.

o Hired, trained and supervised a 40-member seasonal staff.

o Maintained accurate records and ensured adherence to state guidelines

and regulations pertaining to camping and child-care.

o Promoted and managed off-season use of facilities as a

retreat/conference center.

Honorably Discharged - U.S. Army & Michigan National Guard (1991-1999)

Contact this candidate