Customer Service Representative

Patty Moscarella

Customer Service Representative

**********.*****@*****.***

Summary

To complete my degree and obtain a job that utilizes my skills.

Experience

Customer Service Representative at Supplies Wholesalers

July 2013 - Present (3 months)

Operations Analyst at Copart INC

April 2010 - January 2013 (2 years 10 months)

Verify backups have completed properly

Successfully send customer files via FTP

Monitor all AS/400 systems hourly to ensure running properly

Answer after hours support calls

Monitor trouble yards and report any incidents

Verify all nightly jobs on Database/AS/400 complete properly; escalate per procedure

Computer Operator at IGT

January 2009 - January 2010 (1 year 1 month)

Verify nightly jobs are running properly

Verify backups on multiple servers are running properly

Answer support calls and help user at first level of support

Enter calls into Altiris database and assign to next level of support

Computer Operator at US Food Service

January 2007 - January 2009 (2 years 1 month)

Run daily invoices for drivers for quick delivery.

Run daily end of day process.

Help AR with credits

Support Tech at Saint Mary’s Health Plans

January 2006 - January 2007 (1 year 1 month)

Answer Phones.

Enter data into database.

Faxing Auth Requests to Dr.’s Office.

Information Center Specialist at Saint Mary’s Regional Med. Ctr

January 2002 - January 2006 (4 years 1 month)

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Answer incoming support calls.

Trouble shoot calls as first level of support.

Assign call to customer’s team for next level of support.

Computer Operator at Intuit Corporation

January 2000 - January 2002 (2 years 1 month)

Ran payroll jobs on mainframe and AS/400 in a timely manner

Made sure jobs printed correctly for payroll distribution

Ran backups in the evening

Computer Operator at Silver Legacy Resort Casino

April 1996 - June 2000 (4 years 3 months)

Verify nightly jobs are running properly

Verify backups on multiple servers are running properly

Answer support calls and help user at first level of support

Assign to next level of support.

2 recommendations available upon request

Skills & Expertise

Customer Service

Troubleshooting

Windows

Servers

Active Directory

DNS

Windows Server

Microsoft SQL Server

IBM iSeries

Microsoft Excel

Outlook

Microsoft Office

Software Documentation

Access

PowerPoint

SAP

Help Desk Support

Data Entry

Lotus Notes

Windows 7

Software Installation

Microsoft Word

Call Centers

System Administration

Payroll

Customer Satisfaction

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Databases

Computer Hardware

Operating Systems

Disaster Recovery

SharePoint

Process Improvement

Microsoft Exchange

IT Management

Data Center

Vendor Management

VMware

IT Operations

VMware ESX

Security

Networking

Inventory Management

Education

TMCC

Transfer Degree, Currently Enrolled, 2004 - 2015

Carson High School

High School Diploma, Business, 1978 - 1982

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Patty Moscarella

Customer Service Representative

**********.*****@*****.***

2 people have recommended Patty

"I worked with Patty for a while at the Silver Legacy. She was very independent and self motivating. She

worked well with others and helped me anytime I needed help. It was a pleasure to work with her."

Christina Miyoshi, Computer Operator, Silver Legacy Resort and Casino, worked directly with Patty at

Silver Legacy Resort Casino

"Patty was efficient, personable and highly responsible. I would not hesitate to recommend her."

Rebecca Noack Walunas, Business Applications Specialist, QuadTech, Inc., managed Patty indirectly at

Silver Legacy Resort Casino

Contact Patty on LinkedIn

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