Customer Service Manager
Resume:
ULISES ROBLES
*** ******* ******, #**, ****** City, NJ 07306
*******@*****.***
OBJECTIVE:
Highly motivated detail oriented professional looking for a challenging position that will allow me to use my
interpersonal skills and training to the fullest.
WORK EXPERIENCE:
Creative Solutions – Consultant (Moody’s Financial)
Title: Collections Specialist
June 2011 – September 2011
• Collections,
• Conferred with client by telephone in attempt to determine reason for overdue payment,
• Reviewed terms of plan, service, or credit contract with client.
EMI Music Publishing
Title: Collections Specialist
June 2009 – July 2010
• Collections,
• Conferred with client by telephone in attempt to determine reason for overdue payment,
• Reviewed terms of plan, service, or credit contract with client,
• Researched Charge backs.
• Researched payment issues involving disputes and credits which have or may result in delinquent balances,
• Resolved issues quickly to prevent further aging of delinquent balances,
• Recorded information about financial status of clients and documents status of collection efforts,
• Created financial reports for management.
• Kept sales representatives aware of account status and problems,
• Customer Service.
Jersey City Lesbian and Gay Outreach (JCLGO)
Title: Co-Chair
October 2007 – October 2009
• Headed Board of Directors
• Accounts Payable
• Accounts Receivable
• Managed Volunteers
• Event Planning
• Developed Advertising
• Email Marketing
• Social Networking
• Public Speaking
• Fundraising
Jersey City Lesbian and Gay Outreach (JCLGO)
Title: Secretary – Executive Board Member
October 2006 – October 2007
1 Page
Designtex Inc. - A Division of Steelcase Inc.
Title: Collections Specialist
April 2007 – June 2009
SourceMedia
Title: Collections Representative
March 2005 – April 2007
CBS Outdoor
Title: Collections Representative
November 2003 – November 2004
NorthStar Travel Media
Title: Collections Representative
January 2003 – October 2003
TRW Aeronautical (Consultant)
Title: Collections Representative
June 2002 – September 2002
ADP
Title: Collections Representative
October 2000 – May 2002.
Corporate Express
Title: Collections Representative/Account Analyst
June 1999 – October 2000
VOLUNTEER WORK
Hudson Pride Connections Center,
Jersey City, NJ
Title: Volunteer
January 2008 – Present
Heritage of Pride (HOP),
New York, NY
Title: Volunteer – Event Security
June 2007 – June 2012
Jersey City Lesbian and Gay Outreach (JCLGO)
Jersey City, NJ
May 2003 – October 2009
EDUCATION
New Jersey City University
Jersey City, NJ
2 Page
January 1993 – December 1995
SEMINARS & TRAINING
CBI – Hudson County Community College, Power Point 2013 8/15/2013
CBI – Hudson County Community College, Intro to Electronic Medical Records 8/12/2013 – 8/14/2013
CBI – Hudson County Community College, Business Communications 8/8/2013 - 8/9/2013
CBI – Hudson County Community College, Word 2013 8/7/2013
CBI – Hudson County Community College, Excel 2013 8/6/2013
Dun and Bradstreet, Advanced Collection Workshop 9/19/06
Dun and Bradstreet, Effective Customer Relations Workshop 03/20/06
New Jersey City University, Continuing Education, New Jersey Real Estate Sales Course 12/20/2003
Executrain, PowerPoint 2000 Beginner 1/3/2002
Executrain, Excel 2000 Advanced 12/19/2001
Executrain, Excel 97 Data Management 10/30/2001
Executrain, Excel 97 Beginning 9/28/2001
ADP, Clarify Clear Support 2/8/2001
Dun and Bradstreet, Collections Workshop 6/2000
Genesis Direct, Customer Service Excellence Training 11/1997
SKILLS:
Corporate Collections, Account Reconciliation,
Customer Service, Bank Deposits,
Data Entry, Accounts Receivable,
Billing, Accounts Payable,
Filing, Chargebacks,
E-Mail Marketing, Critical Thinking Skills,
Event Planning, Trouble Shooting,
Bilingual (English-Spanish), Highly Adaptable,
Excellent Communication Skills, Highly Motivated,
Management Skills, Social Networking,
Group Facilitator, Service Oriented,
Fundraising, Developing Relationships with Clients,
Taking Initiative Great Leadership Skills,
Detail Oriented, Fast Learner
Problem Solver,
Follow Projects from Beginning to End,
Merchandising,
SOFTWARE
Word, Power Point,
Access. Excel,
Admarc, APT,
Starfish, Oracle,
FccAdmin, ADP AS400
Isis, Clarify 6.0,
PeopleSoft, MACS,
JD Edwards AS400, AIM 100,
Rumba 95/NT Mainframe, Right Fax,
3 Page
PKMS, C-Minus,
WMS, Report Job Manager,
Telemagic, Asis,
ProComm, Visual Credit Manager.
Endura,
4 Page
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