Customer Service Representative

Location:

Posted:

October 03, 2013

Alisha L. Allen

Lakewood, CO ***14

Professional Experience:

ACT Conferencing Lakewood, CO

Service Specialist 2008-2013

• Advanced from a temporary position as a level 1 operator to a permanent Service

Specialist Position

• Provide customer service in a number of service areas including; scheduling conferences,

setting up call accounts, responding to inquiries regarding product services, moderating,

managing and troubleshooting issues on teleconference calls, collecting information from

incoming callers and compiling caller lists for clients

• Manage company e-mails

• Insure adequate number of agents are available for each service area

• Mentor new service agents

• Responsible for compiling various statistic sheets

Pick ‘N Save Columbus, WI

Customer Service Representative 2007-2008

• Cashier for groceries, liquor and lottery tickets

• Responsible for final cash count and safe drop

• Managed cashier breaks and ensured staff shortages were filled

• Updated product pricing and ensured proper product display

The QTI Group Portage, WI

Temporary Secretary for Energy Services of Wisconsin 2007

• Scheduled client appointments

• Responsible for bulk mailings

• Copied and filed client documents

Education:

Community College of Denver Denver, CO

Pre Requisites for Sonography 2011-2013

University of Colorado Denver Denver, CO

Studied Spanish and English 2003-2005

Skills:

Microsoft Word, Excel, and Outlook, typing, operate multi-lined phone systems, and Windows

Operated Console bridging system