Customer Service Quality Assurance

*** ********** **** ******** **

Phone: 203-***-****

Email: *******.*******@*****.***, *****@**********.***

OBJECTIVE

I would like to obtain a position at your facility, where I can maximize my

management skills, quality assurance, and training experience and also be a

asset to your company.

WORK EXPERIENCE

Teacher (Substitute)

December 2012 - Present

Meriden Public Schools Meriden, CT

A substitute teacher is responsible for providing instruction, managing the

classroom environment, and promoting student learning in the absence of the

regular classroom teacher. Implementing the teacher's lesson plans, assign

student class work and homework, maintain classroom control and discipline.

Complete a daily report or evaluation to communicate any pertinent

information resulting from the day's events.

Sales Associate (Customer Representative)

September 2012 - February 2013

Gap Inc. Stamford, CT

Answer customers' questions, and provide information on procedures or

policies. Bag, box, wrap, or gift-wrap merchandise, and prepare packages

for shipment. Compute and record totals of transactions. Count money in

cash drawers at the beginning of shifts to ensure that amounts are correct

and that there is adequate change.

Teacher (Classroom Assistant)

July 2012 - August 2012

BenHaven School Wallingford, CT

Assist in the educational and social development of pupils under the

direction and guidance of the head teacher. Assist in the implementation of

Individual Education Programs (IEP) for students and help monitor their

progress. Work with other professionals, such as speech therapists and

occupational therapists, as necessary. Assist class teachers with

maintaining student records. Support students with emotional or behavioral

problems and help develop their social skills.

Special Education Mentor (one to one)

March 2012 - July 2012

Odyssey Re Stamford, CT

The Special Education Mentor is responsible for the implementation of high

quality support programs for students who have been identified with special

needs through the IEP process. Work closely to coordinate special education

services provided to students by their district of residence, and will

actively participate as a member of IEP teams as they develop IEP plans.

Instructed an individual student at their workplace and helped with daily

needs when needed.

Gym Instructor/Coach (Health & Fitness)

August 2011 - Feb 2012

U S A G Norwalk, CT

Help students improve their health and fitness by leading and organizing

group and individual exercise programmers. To lead a range of activities or

specialize in a particular area such as to keep fit, weight training, and

eating healthy. Supervise classes with children as young as 5 to 18 years

old, safe-proofing the gym area, instructing and demonstrating skills and

abilities in gymnastics, developing dynamic lesson plans, and administering

first aide if necessary.

Payroll Management/Assistant Receptionist

August 2011 - Feb 2012

U S A G Norwalk, CT

* Process and issue employee paychecks and statements of earnings and

deductions. Compute wages and deductions, and enter data into computers.

Compile employee time, production, and payroll data from time sheets and

other records. Provide administrative support to direct report

administrators and colleagues as needed. Made copies, collate, bind and

staple, and file documents and reports as needed. Answered calls and

greeted entering guests in a professional manner while restricting their

access to the facility without proper escort.

Paraprofessional (Special Education/Assistant Teacher)

December 2009 - June 2011

Stamford Public Schools Stamford, CT

*Record achievements and diagnostics tests, under the direction of the

teacher for individual students. Assist the teacher in devising special

strategies for reinforcing material or skill based on a sympathetic

understanding of individual students, their needs, interests and abilities.

Provides support for student's disabilities and goals (IEP) as assigned by

certified staff and maintains strict confidentiality of the same.

Cashier (Customer Service Rep/Marketing/Sales Department)

September 2008 - June 2009

Marshalls Clothing Store Milford, CT

Answer customers' questions, and provide information on procedures or

policies. Bag, box, wrap, or gift-wrap merchandise, and prepare packages

for shipment. Compute and record totals of transactions. Count money in

cash drawers at the beginning of shifts to ensure that amounts are correct

and that there is adequate change. Establish or identify prices of goods,

services or admission, and tabulate bills using calculators, cash

registers, or optical price scanners. Issue receipts, refunds, credits, or

change due to customers. Maintain clean and orderly checkout areas. Monitor

checkout stations to ensure that they have adequate cash available and that

they are staffed appropriately.

Skills/Traits

. QuickBooks

. Typing 35 WPM

. Organization in Communication Skills

. Payroll

. Microsoft Excel

. Microsoft PowerPoint

. Microsoft Word

. Autism

. ABA Behavioral Interviewing

EDUCATION

University of Bridgeport Bridgeport, CT

o Some College Coursework Completed

o Music Performance, January 2013 - Present

Norwalk Community College Norwalk, CT

o Some College Coursework Completed

o Early Childhood Education, September 2010 - December 2012

Hill Regional Career High School New Haven, CT

o High School Diploma, September 2005 - June 2009

LANGUAGES

English

REFERENCES

. Diane Jones (Para-Professional/Special Education)

o Board of Education Stamford, CT 203-***-**** Personal

. Nikki Hardy-Kearse (Professional Cosmetologist Instructor)

o Brio Academy Bridgeport, CT 203-***-**** Professional

. Doris Brown (Pastor)

o W.I.R.L. Ministries Waterbury, CT 203-***-**** Professional

. Natalie Harris-Weeks (Pre-school Teacher)

o Tumble Bugs Norwalk, CT 203-***-**** Professional

Contact this candidate