Customer Service Manager

Derek Suber

Results-oriented candidate

Columbia, SC

********@*****.*** - 803-***-****

* Dedicated to providing excellent customer service and exceeding organizational goals.

* Excellent problem-solving, decision-making, and team motivation skills.

* Proven adaptability and capacity to learn quickly in high-pressure and fast-paced environments.

* History of successful interaction and staff supervision within diverse groups.

* Reputation for displaying integrity and professionalism when communicating with professionals at all levels.

* Able to multi-task, prioritize, meet deadlines, and consistently produce high-quality work.

* Exceptional verbal and non-verbal communication; fluent in English and Spanish.

* Technically proficient in Microsoft MS Word, Excel, PowerPoint, Outlook, and Internet Explorer.

WORK EXPERIENCE

Production Supervisor/Manager

Regional Management Services (Michelin) - Laurens, SC - 2012 to February 2013

012-

Manufactures products by supervising staff; organizing and monitoring work flow. The Production Supervisor

ensures that production of products meets and or exceeds efficiency and company quality standards.

* Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and

appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing

systems, policies, and procedures.

* Maintains work flow by monitoring steps of the process; setting processing variables; observing control

points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions;

developing reporting procedures and systems; facilitating corrections to malfunctions within process control

points; initiating and fostering a spirit of cooperation within and between departments.

* Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing

priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow

on shift production summaries.

* Maintains safe and clean work environment by educating and directing personnel on the use of all control

points, equipment, and resources; maintaining compliance with established policies and procedures.

* Resolves personnel problems by analyzing data; investigating issues; identifying solutions; recommending

action.

* Contributes to team effort by accomplishing related results as needed

Account Manager

Alex C. Mills Group LLC - Conyers, GA - 2010 to 2012

Prospecting and expanding the customer base by understanding what the customer wants and by submitting

offers. Negotiate and close deals. Submit reports and business strategies.

* Create and implement strategic account plans and enhance business growth

* Design and implement effective sales strategies to reach business goals

* Assist and support sales and marketing teams in meeting business targets

* Develop rapport with key customers to increase volume of business

* Develop executive relationships with key buyers and influencers and leverage these during the sales process

* Resolve customer inquiries satisfactorily

* Initiate client-centric solutions

* Maintain and upgrade all customer databases

Assistant Consultant

Suber Christian Educational Consultants - Columbia, SC - 2008 to 2010

Work in partnership with clients, advising them how to use information in order to meet their business objectives

or overcome problems; to improve the structure and efficiency of an organization

* Meeting with clients to determine requirements

* Working with clients to define the scope of a project

* Planning timescales and the resources needed

* Clarifying a client's system specifications, understanding their work practices and the nature of their business

* Liaison with staff at all levels of a client organization

* Developing agreed solutions and implementing new systems

* Presenting solutions in written or oral reports

* Identifying potential clients and maintaining contacts

Assistant Track Coach

Southeast Bulloch Middle and High School - Statesboro, GA - 2006 to 2007

Trained and motivated high school and middle school athletes in track and field. Maximized physical

conditioning and competitive performance. Recognized by students as both a mentor and a friend.

* Developed a female athlete to represent the school in the state track meet.

* Achieved two regional titles at the middle school level.

Assistant Office Manager / Mechanic

Williams Auto and Truck Repair - Columbia, SC - 1995 to 2003

Supervised and scheduled six Certified Mechanics; distributed work orders and prioritized assignments.

Diagnosed and troubleshot vehicular problems. Filed paperwork, typed invoices, open/closed shop, and

maintained inventory. Ordered parts and received monies for completed jobs.

* Effectively handled customer complaints and resolved escalated issues.

* Provided excellent customer service and answered phones in a polite, professional manner.

EDUCATION

Bachelor's in Business, Management

Georgia Southern University - Statesboro, GA

2007

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