Human Resources Customer Service

Renee Granville

**************@*****.***

**** ******** **** ******** *.Y 11210

718-***-****

OBJECTIVE: Seeking to secure an administrative position, where I can offer

my extensive experience working in fast-paced environments, strong

organizational, technical and interpersonal skills.

SUMMARY OF ACCOMPLISHMENTS AND SKILLS

. Over 10 years of proven administrative, secretarial and general office

experience.

. Strong background in all aspects of customer service and support

in Human Resources Administration.

. Knowledge of computers: Microsoft Office (Word, Excel, Outlook)

. Outstanding typing skills (40 WPM); proficient in use of office

equipment.

. Efficient and good natured; excellent reputation with all former

employers.

CLERICAL ASSISTANT 2003-

2011

City of New York Human Resources Administration (Williamsburg Food Stamp

Center) Brooklyn, NY

. Provides administrative and secretarial support to Center Director and

over 100 employees

. Responsible for the organization and efficient processing of client

application and recertification on a daily

basis

. Maintains accurate, up to date comprehensive and confidential files and

records

. Coordinates and manages multiple priorities and projects on a timely

basis

. Answers busy telephones, directed and routed calls, and scheduled

appointments

CLERICAL ASSISTANT 1998-2003

City of New York Human Resources Administration (Bay Ridge Job Center

70) Brooklyn, NY

. Provided administrative support to over 200 staff members and thousands

of clients yearly

. Communicated with clients, employees, and other individuals to answer

questions, disseminated and

explained process of recertification

. Compile, copy, sort, and file records of office activities, business

transactions, and other activities

. Created and maintained alpha numeric filling system for all client

documentation

. Handled multi-line phones, and performed other administrative duties

including, but not limited to: faxing

filing, copying, updating databases and ordering office

supplies

CLERICAL ASSISTANT 1997-1998

State University of New York at Downstate Hospital, Brooklyn, NY

. Conducted personnel evaluations, implementing training programs, and

establishing wage incentives

. Prepared responses to correspondence containing routine inquiries

. Performed general office duties such as ordering supplies, maintaining

records management

and systems,performing basic bookkeeping work

EDUCATION

George w. Wingate high SCHOOL BROOKLYN, NY

STENOTYPE INSTITUTE NEW YORK, NY

CERTIFICATE in SECRETARIAL SCIENCE BROOKLYN COLLEGE,

BROOKLYN, NY

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