Customer Service High School
Resume:
David Irizarry
Ridgewood, NY ****5
*************@***.***
PROFESSIONAL EXPERIENCE
INTERNATIONAL PROTECTIVE SERVICE AGENCY
Security Officer/Concierge(New Yorker Hotel) 2009-2013
. Provide concierge support to hotel guests by delivering high quality
customer service assistance
. Grant hotel room access to guests once identification has been
verified with the front desk (in accordance with standard hotel
operating procedures)
. Distribute hotel literature to guest rooms
. Report all illnesses, emergencies and lost and found issues to hotel
management
. Provide security escort to key visitors to the establishment
. Monitor CCTV camera's throughout the facility and external perimeter
. Authorize access to hotel contractors and outside vendors
. Report all illegal activity to hotel management
BRINKS, INC. 1999-2009
Supervisor
. Identified and resolved customer issues to ensure high quality service
and SLA compliance
. Conducted business partner meetings and ensure work crews were
properly informed
. Immediately resolved, reported and escalated any losses, variances or
procedural violations
. Inspected, monitored, reported and improved truck operations (street
inspections, audits, etc.)
. Executed corrective/disciplinary actions consistent with Brink's Inc.
policies and procedures
. Assisted crews in timely AM dispatch and efficient PM check-in
(results: AM/PM delays)
. Managed trucks, equipment and supplies to ensure crews had all
required support and tools to effectively perform their duties
Dispatcher
. Prepared weekly vehicle schedules in accordance with customer
requirements
. Created and adjusted run schedules to cover for employee absenteeism,
tardiness, vacations and emergencies
. Directed ATM crews (BPs) on runs in cases of emergencies such as
vehicle breakdowns; maintained constant contact to transmit work
assignments, directions and all changes to established runs
. Coordinated and dispatched special runs and additional assignments of
new accounts to established runs
. Maintained accurate records pertaining to emergency cash inventory
. Provided exceptional customer service to clients to remedy escalated
issues
. Maintained ATM supply inventory for all customers
. Distributed ATM combinations to route personnel
. Provided Weekend ATM Operation support on rotating schedule
. EDC Management (validated data, and distributed information to
customers)
. Updated Smart with all appropriate run information
. Communicated all Unsuccessful Replenishments
Messenger
. Provided supervision over armored vehicle crew while on scheduled runs
. Maintained accurate and detailed information on all cash deliveries
. Coordinated mapping of routes to ensure the prompt delivery and
completion of all scheduled deliveries
Armored Guard
. Protected company personnel, property and shipments for multiple
routes
. Remained alert at all times to ensure protection of crew and property
against attacks or mishandling of packages
EDUCATION:
High School Equivalency Diploma, Brooklyn NY
LICENSES:
New York State Armored Car Guard and Armored Guard
New York City Rifle and Shotgun Permit
NYC Restricted Resident Premise Handgun License
CERTIFICATION:
CPR & AED Certified by The American Heart Association
CITY INVESTIGATIVE SECURITY SCHOOL
Security Guard Training Certificate
Course Covered: Procedures for emergency evacuation, reporting emergencies
to the proper authorities and how & when to approach suspects
NEW YORK STATE SCHOOL TO EMPLOYMENT PROGRAM
Department of Labor Certificate: Computer Training
School of Cooperative Technical Education
Certificate of Completion: Construction Training
COMPUTER SKILLS:
Microsoft Office word
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