Customer Service Representative
Resume:
Cierra Wigfall
** ******** **., **********, ** **607
****************@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile Call Center Representative versed in customer
support in high call volume environments. Superior
computer skills and telephone etiquette. Patient
and empathetic person with extensive background
conflict resolution and customer care. Desires a
secretary or customer service role.
Synopsis of MS Windows proficient
Achievements Strong client relations
Multi-line phone talent
Exceptional communication skills
Highly dependable
Proficient in cash management
Quick learner
Employment Capital Management Services, Greenville, 03/2013-Pr
SC esent
Account Service Representative
Answered an average of 150 calls per day
by addressing customer inquiries, solving
problems and providing new product
information.
Described product to customers and
accurately explained details and care of
merchandise.
Politely assisted customers vi telephone.
Investigated and resolved customer
inquiries and complaints in a timely and
empathetic manner.
Recipient of multiple positive reviews
acknowledging dedication to excellent
customer service.
Asked open-ended question to assess
customer needs.
Learned, referenced and applied product
knowledge information.
Wal-Mart, Greenville, SC 07/2012
-
12/2012
Cashier
Folded and arranged garments in attractive
displays.
Communicated all stores initiatives and
promotions to customers to generate return
business.
Recommended alternative items if product
was out of stock.
Participated in physical inventory counts
every time period.
Routinely answered customer questions
regarding merchandise and pricing.
Built long-term customer relationships and
advised customers on purchases and
promotions.
Recipient of multiple positive reviews
acknowledging dedication to excellent
customer services.
06/2009-08/2009
Orangeburg County Probate Court,
Orangeburg, SC
Intern
.Politely assisted customers via telephone
and in person.
.Greeted customers entering the store to
ascertain what each customer wanted or
needed.
.Investigated and resolved customer
inquiries and complaints in a timely
empathetic manner.
.Directed call to appropriate individuals
and departments.
.Data entry of important file.
.Scanned and organized files.
.Signed off on important documents in
place of Judge
Education Francis Marion University, Florence, SC 2009
Pre-Pharmacy/Chemistry
References Furnished Upon Request
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