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Customer Service Sales

Location:
New York, NY
Posted:
October 03, 2013

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Resume:

Jasmine Cadle

**-** ***** ****** ***:*E

Kew Gardens, NY 11415

Cell: 347-***-****

Email: *********@*****.***

Objective: To utilize my professional integrity, interpersonal and

communication skills in the endeavor of providing loyal beneficial

production for your company.

Skills/Abilities: Typing (55wph), Data Processing, Internet researching

with an excellent customer relations skill set .

Computer knowledge (Microsoft Word, Excel, Power Point, Quick

Books, A2000, Peach Tree, AAD, and CSG)

Employment History

Time Warner Cable, Flushing N.Y October

2010-Present

Customer Care/Sales- Attempt to resolve complaints successfully in

accordance with established guidelines in a professional manner.

. Receive high volume of incoming phone calls and respond to inquiries

in a manner which meets high quality, productivity and other

performance standards.

. Strive to build customer satisfaction and loyalty with excellent

customer service skills and maintaining cooperative tone.

. Increase the customers experience by providing information on new

products, and services through up selling opportunities.

. Strive for one-call resolution of customer issues.

. Inform supervisor/management of all unresolved complaints.

. Attempt to troubleshoot customer service problems; schedule field

service calls when necessary.

. Demonstrate best judgment in the disbursement of adjustments and

credits.

. Schedule customer appointments in accordance with established

procedures.

. Document customer transactions accurately in ACSR and AAD.

. Coordinate with co-workers, leads and other departments when

appropriate.

. Complete ongoing training to stay abreast of product, service and

policy changes.

Federal Jeans INC., New York N.Y August 2008-

November 2008

Order Processor - Handled daily sales orders and customer accounts

. Operated busy multi-line phone system.

. Faxed, scanned, and email customer account information.

. Processed payments via credit card machine.

. Organized filling systems and made daily banking deposits.

. Daily communication with warehouse and factory in china via email

and telephone.

. Reviewed A2000 Systems for accuracy of sales orders, shipments and

dates.

. Prepared and sent out clothing samples to china via FedEx, UPS, and

DHL.

B&F Shoes INC., New York N.Y October 2007-

August 2008

Office Manager - Managed everyday activities and customer

accounts

. Handled daily busy multi-line phone system, customer orders,

questions and shipping inquires.

. Worked with factors to make sure companies have good credit.

. Prepared banking deposits and entered payroll data.

. Follow up phone call to customers for past due invoices and made

payment arrangements.

. Processed orders received via phone, email, and regular mail through

quick books.

. Developed and organized a new filling system, and data entry forms.

. Printed and Prepared daily inventory reports and monthly A/R

statements.

. Wrote checks to different companies for monthly bill pay.

. Daily commutations with warehouse, with everyday problems and

inquiries.

. Internet research, faxing, and ordering supplies.

. Went to different trade shows and conventions to attract new

customers.

. Reviewed and edited documents for accuracy.

Education

- WIBO Long Island City, NY September 2012-January 2013

- BMCC Community College, New York, N.Y Enrolled

- Graphic Communication Arts High school, New York, N.Y

September 2001- June 2005

Graduated with honors

References provided upon request



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