Jasmine Cadle
Kew Gardens, NY 11415
Cell: 347-***-****
Email: *********@*****.***
Objective: To utilize my professional integrity, interpersonal and
communication skills in the endeavor of providing loyal beneficial
production for your company.
Skills/Abilities: Typing (55wph), Data Processing, Internet researching
with an excellent customer relations skill set .
Computer knowledge (Microsoft Word, Excel, Power Point, Quick
Books, A2000, Peach Tree, AAD, and CSG)
Employment History
Time Warner Cable, Flushing N.Y October
2010-Present
Customer Care/Sales- Attempt to resolve complaints successfully in
accordance with established guidelines in a professional manner.
. Receive high volume of incoming phone calls and respond to inquiries
in a manner which meets high quality, productivity and other
performance standards.
. Strive to build customer satisfaction and loyalty with excellent
customer service skills and maintaining cooperative tone.
. Increase the customers experience by providing information on new
products, and services through up selling opportunities.
. Strive for one-call resolution of customer issues.
. Inform supervisor/management of all unresolved complaints.
. Attempt to troubleshoot customer service problems; schedule field
service calls when necessary.
. Demonstrate best judgment in the disbursement of adjustments and
credits.
. Schedule customer appointments in accordance with established
procedures.
. Document customer transactions accurately in ACSR and AAD.
. Coordinate with co-workers, leads and other departments when
appropriate.
. Complete ongoing training to stay abreast of product, service and
policy changes.
Federal Jeans INC., New York N.Y August 2008-
November 2008
Order Processor - Handled daily sales orders and customer accounts
. Operated busy multi-line phone system.
. Faxed, scanned, and email customer account information.
. Processed payments via credit card machine.
. Organized filling systems and made daily banking deposits.
. Daily communication with warehouse and factory in china via email
and telephone.
. Reviewed A2000 Systems for accuracy of sales orders, shipments and
dates.
. Prepared and sent out clothing samples to china via FedEx, UPS, and
DHL.
B&F Shoes INC., New York N.Y October 2007-
August 2008
Office Manager - Managed everyday activities and customer
accounts
. Handled daily busy multi-line phone system, customer orders,
questions and shipping inquires.
. Worked with factors to make sure companies have good credit.
. Prepared banking deposits and entered payroll data.
. Follow up phone call to customers for past due invoices and made
payment arrangements.
. Processed orders received via phone, email, and regular mail through
quick books.
. Developed and organized a new filling system, and data entry forms.
. Printed and Prepared daily inventory reports and monthly A/R
statements.
. Wrote checks to different companies for monthly bill pay.
. Daily commutations with warehouse, with everyday problems and
inquiries.
. Internet research, faxing, and ordering supplies.
. Went to different trade shows and conventions to attract new
customers.
. Reviewed and edited documents for accuracy.
Education
- WIBO Long Island City, NY September 2012-January 2013
- BMCC Community College, New York, N.Y Enrolled
- Graphic Communication Arts High school, New York, N.Y
September 2001- June 2005
Graduated with honors
References provided upon request