Customer Service Manager

NORMA L. HEIMERLE

*** ***** ******

Sanford, FL *2773

*********@*****.***

Cell: 407-***-****

PROFESSIONAL EXPERIENCE

COLLIS ROOFING - Longwood, FL 2011 - 2013

Customer Service - Warranty/Repair Dept.

. In-bound calls

. Scheduling of crews for Warranty/Repairs

. In-charge of all Builder Warranty/Repair calls

. Calling customers for payments due

. Act Software - Customer Database

WAL-MART - Sanford, FL 2009 -

2011

. Deli (Sales Associate)

. Money Center (money orders, check cashing, moneygrams, bill

payments)

. Cashier

COLONIAL CONSTRUCTION SERVICES, LLC - Lake Mary, FL 2006

- 2008

Office Administrator/Receptionist

. Updating Meeting Minutes

. Ordering of supplies for all offices including office furniture

. Entering data into Constructware/Prolog

. Handled shipping of all documents

. Distribution of mail

. Answering multi-line telephone system

. Assisted HR Department verify references for potential employees

. Handled all travel arrangements

. Prepared expense reports for all team members

. In charge of monthly Newsletter

. Daily interaction with Clients/Subcontractors/Vendors

. Arranging walk-thru's for new Condo owners

. Ordering of uniforms

. Handling of all company cell phones

. Backup for Project Administrator (i.e. Liens Waivers/Insurance

Certificates/Contracts/Pay Apps/General Invoices)

. Assisting Accounting Department with check releases

STRUCTURE TONE, INC. - New York, NY 1998 -

2005

Executive Assistant to Vice Chairman/Owner

. Responsible for personal and business affairs of Vice Chairman

. Updating and distributing meeting minutes

. Answering multi-line telephone system

. Setting up conference calls for meetings

. Daily interaction with Clients/Subcontractors/Vendors

. Maintaining Excel spreadsheets

. Assisting other team members as needed

. Recorder of timesheets for department

. Researching information on the Internet

. Typing of schedules through Microsoft Project

. Handling travel requirements for Vice Chairman and other team members

. Compiling marketing packages for client presentations

. Preparing expense reports

. Billing of invoices to subcontractors

SKILLS

Windows XP Professional Ver. 6

Outlook 2003

Microsoft Office 2003 / 2007

Knowledge of Constructware

Knowledge of SharePoint

Microsoft Project 2003

Knowledge of Microsoft PowerPoint 2000

Lotus Notes 6

Knowledge of QuickBooks

Prolog Manager 2007

Act software

Florida Notary

Bilingual - Spanish

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