Customer Service Manager

Erica Carpinello

* ********** ***** *** **

Slingerlands New York, 12159

Cell: 518-***-****

Email: ************@*****.***

QUALIFICATIONS:

• Works well without supervision

• Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint)

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

• Extremely fast typist (WPM: 90) with live transcription experience

EXPERIENCE:

12/2013- Current Troy Endocrinology LLC Troy, NY

Medical Receptionist

• Answered a four line phone system,

• Checked in\out all the patients

• Handled and am responsible for the petty cash and the billing and cash at the end of the day

• Traveled between Amsterdam and Troy office heading both offices

• Dealing with all of the drug reps and their needs as far as samples and Dr's speaking engagements .

• Helped the Diabetes Educator in all of her teachings and helped put together her packets and education

materials.

• Work directly with the Medtronic pump manager to helping her with newly diagnosed diabetic patients who

are new to their pump.

• Scheduled outside testing for our patients'.

• Scheduled and set up all new patients' and close accounts as well.

• Handle most of the correspondence for the practice.

08/11- 12/13 Silhouette Optical Green Island, NY

Customer Service Agent

• Answered provider’s questions in regards to their accounts.

• On average took 90-140 calls a day.

• Cross trained in the Product service dept & warehouse.

• Helped accounts understand there credits and statements.

• Place orders for chassis for the providers.

9/09-04/11 Computer Science Corporation East Greenbush, NY

Customer Service Agent

• Corrected errors made by our clients in our systems to assure that we were

keeping with compliance with Medicare.

• Corrected prospective member’s errors in their applications.

• I have lead on many of our projects and helped write the Policy & Procedures for our dept.

08/07- 04/09 Blue Cross Blue Shield Albany, NY

Clinical Service Rep

• Answered the phones and helped members with their contracts.

• During Open Enrollment I would assist the operations dept in loading applications into the system.

• I am fluent in the Medicare Rules & Guidelines as well as HMO, PPO and Medicare Supplemental

Plans.

04/06-04/07 Muscular Dystrophy Association Albany, NY

Office Manager/Clinical Advisor

• Arrange conferences calls and meeting

• Answered incoming calls and took accurate messages

• Create new Microsoft excel database’s for the Telethon and other events.

• Sorted mail, faxed, and photocopied documents for clinical coordinators

• Maintai/ned office organized and made sure our temporary help were on track.

• Distributed incoming mail and processed outgoing mail

• Responsible for maintaining all the schedules for the staff and answering all phones. I also did all the

banking and fund raising events.

EDUCATION:

April 2012 Bryant & Stratton College Bachelors in Science for HSA Degree Albany, NY

Dean Amy Mori Phone

number: 437-1802 ext 225

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