Customer Service Sales

Shana St.John

New York, NY ************@*****.*** H) 347-***-****

SUMMARY

I'm a motivated team player with escalating business management

responsibility skills and proven leadership capabilities in managing

multidisciplinary teams in project management, telecommunications, and

sales entertainment industries. I have proven ability to contribute to the

bottom-line through a combination of innovative thought, focused business

acumen and account management skills. I am recognized as a detail-oriented,

creative thinker, easily able to develop strong business relationships with

significant experience in managing clients and a clear understanding of

various business cultures and gender roles. Proven excellence in fast-

paced, time-restrictive environments. Based on my experience and I strongly

believe that I can be a great asset to any organization.

AT&T Wireless Brooklyn, NY

Sales Associate (07/10 - Present)

Leader, with a proven track record of managing the staff and sales floor

with minimal supervision, and a reputation for producing high quality work

and exceeding expectations.. Proven ability to identify and take advantage

of opportunities to increase productivity through analyzing and redesigning

work flow processes and functions.

. Maintain sales activity records and reports

. Respond to inquiries and concerns by phone or electronically

. Ensure customer service satisfaction and good client relationships

. Follow up on sales activity and check on product and service delivery

. Monitor and report sales activities and follow up with management

. Identify, evaluate, and respond to key business issues.

. Maintain relationships and contacts with current and potential

customers

. Provide answers and educate customers on AT&T products and services

. Retail reporting must be accurate and transmitted on a daily basis.

. Responsible for replenishing shelves, displays, etc. as per manager

instructions.

. Complete all assigned paperwork as it relates to job execution and

performance.

. Communicate daily with Sales Manager.

. Provide support and execution of customer order processing

Establish and maintain timely and effective communication with manager

. Maintain professional conduct at all times according AT&T guidelines.

. Develop relationships with peers that are conducive to achieving

customer goals and objectives.

. Address store management as a group when the opportunity arises to

communicate a specific customer promotion.

. Meet and exceed sales quota objectives for store level selling

programs.

Nov. 2006 - Jul. 2009 Sprint PCS Brooklyn, NY

Key holder/Retail Communication Consultant

Perform daily opening and closing procedures listed in store protocol.

Meet and exceed service and sales objectives while providing world class

service to customers. Consult and guide clients towards a cellular phone

and wireless plan that best meets their specific needs. Handle large

quantities of monetary transactions daily and assist store manager in

managing the sales floor.

Mar. 2006 - Sep. 2006 Starbucks New York, NY

Braista

Prepare espresso drinks while demonstrating excellent customer service.

Light cleaning. Cash handling.

Apr 2005 - Nov 2005 Municipal Credit Union Brooklyn, NY

Teller

Accurately processes all transactions on the teller terminal i.e.

selling money orders, traveler checks and gift checks and preparing

journal entries. Determines viability of member identification based on

management guidelines. Cross-sell MCU's products and services.

Accurately balance teller terminal host totals and cash drawer while

assisting with back up work and distribution of daily work. Perform

other duties as might be assigned from time to time, including but not

limited to ATM balancing, filing, answer telephone, process mail and

assist employees in other areas as required

May 2004 - May 2005 Emigrant Savings Bank Brooklyn, NY

Teller

Assisting customers in the selling of money orders and tellers checks.

Verify cash received. Cross sell products usually while opening special

accounts

EDUCATION

Associates Candidate

Major -Liberal Arts,

Medgar Evers Brooklyn - NY

COMPUTER SKILLS

MS Office - Excel, Word, PowerPoint, Access, Outlook

Contact this candidate