Customer Service Administrative Assistant
Resume:
Dawn Parcel
*** ******* ***** **, *********, NV 89074 ? 860-***-**** ?
****.******@*****.***
PROFESSIONAL OBJECTIVE
Highly organized and detail-oriented individual seeking an opportunity to
leverage strong leadership abilities, as an Office Coordinator. With vast
experience supplying superior interpersonal communication, customer
service, travel planning, and front office support. Who continually
maintains a positive attitude while interacting with demanding clients and
constraining deadlines. Values the opportunity to take the initiative, but
can appreciate the efforts and support of the team. Strong attention to
details, able to prioritize multiple tasks, and manage workload to a
successful on time completion.
CORE STRENGTHS
> Customer Service - Unites integrity, innovative thinking, and leadership
attributes to ensure first-rate customer satisfaction. Optimizes service
delivery using strong decision-making talents, well-documented records,
and an unwavering drive to excel.
> Communication - Merges solid interpersonal, written, and nonverbal
communication skills to forge, nurture and maintain strong business and
customer relationships. Enthusiastically collaborates with internal
colleagues to achieve established goals and expectations.
> Administration - Displays expertise in all areas of confidential
administrative support, receptionist, customer service, travel planning
and coordination, and clerical functions. Manage office to ensure
pleasant work environment, including facilities issues, office and
kitchen supplies, mail distribution, and conference room reservations.
Adept Microsoft Office Suite; Word, Excel, PowerPoint, Outlook, Windows,
with exposure to Access.
> Organization - Demonstrates proven time management and multitasking
abilities, gracefully balancing competing priorities. Self-directed and
dependable; works autonomously without supervision. Concise office
management to oversee inventory and lower office overhead.
EMPLOYMENT HISTORY
Administrate Assistant II, Exostar - Herndon, VA
Jan 2012-Jun 2013
> Awarded $1000 Presidential Award Bonus for outstanding performance with
administering front office operations and new responsibilities towards
On-Boarding team.
> Provide customer support for new registrations and activations across
all program applications and services, as well as provide customer
assistance with account activities.
> Exceed program goals on individual basis and part of a team in regards
to adoption and activations.
> Team lead on Boeing One Time Password (OTP) and SourcePass integration
into MAG system.
> Liaison between buyers and suppliers through national and international
conference calls, formal correspondence, phone calls, and email.
> Streamlined outgoing package distribution with FedEx consultant; saved
office 40% off bulk shipping rates.
> Public Trust Role to issue digital security certificates for Federated
Identity Service (FIS) users.
Receptionist/Office Assistant
Oct 2010-Dec 2011
> First line of impression with public; control visitor logbook and issue
visitor badges, direct incoming telephone calls, and manage mail
delivery, while prioritizing other ongoing work responsibilities.
> Work directly under human resources manager; update company directory,
help maintain calendar for interviewees, schedule conference rooms,
prepare new hire packages, and trusted with sensitive material.
> Assist Marketing Team with updating client information, direct mass
mailings, and assembling marketing promotion packages.
> Researched and submitted proposals for new office supplies vendors,
saving company $700 a month. Monitor supply inventory and order monthly
for cost effectiveness.
> Establish and document office procedures; who to call for emergencies,
where to find supplies, how to answer phones and transfer calls, sign
out office equipment, distribute mail and packages, address building
maintenance issues.
Dawn Parcel, Page 2
Receptionist/Administrative Assistant, Office Team Staffing Services
(various assignments) Mar-Oct 2010
> Processed travel claim forms; verifying expense reports, receipts, and
approving manager signatures.
> Planned and coordinated logistics and materials for board meetings,
committee meetings and staff events.
> Answered multi-line phones professionally and articulately, transferring
calls, and taking accurate messages.
> Produced monthly reports using advanced Excel spreadsheet functions.
> Entered numerical data into databases in a timely and accurate manner.
> Directed guests, routed deliveries, opened and properly distributed
incoming mail.
> Oversaw inventory and office supply purchases.
> Devised and maintained alphabetical record files.
> Organized forms, made photocopies, prepared correspondence and reports.
> Keep reception area and kitchen clean presentable at all times.
Air Concierge, Signature Fight Support
Nov 2007-Feb 2009
> Functioned as the primary point of contact for passengers and flight
crew on arrival at company facilities, facilitating pre-flight set up,
catering, and personal requirements among others.
> Provided the highest levels of customer support to a diverse clientele,
exercising outstanding interpersonal and analytical skills to resolve
complex problems in a timely and effective manner.
> Earned senior management and Base Tenants' recognition for an exemplary
record of performance, a strong work ethic, and demonstrated talents in
all areas of customer service.
> Issued Customs and Border Patrol Protection Clearance (CBPP).
Receptionist
Apr 2007-Oct 2007
> Directly contributed to company performance by offering expertise,
reliability, and continuity in all areas of the receptionist, leading to
optimized levels of customer service.
> Field a continuous stream of telephone calls while maintaining the daily
flow of activities, utilizing organizational talents to complete complex
assignments.
> Seamlessly handle a vast range of priorities including mail delivery
management, documentation verification, distribution of parking passes,
and HR administrative assistance.
ADDITIONAL PROFESSIONAL EXPERIENCE
Customer Service Agent, US Airways, Dulles, VA 2006-2007
Sales Clerk, United States Postal Service, Pawcatuck, CT 2005-2006
Media Specialist, Best Buy, Waterford, CT 2004-2006
Ramp Agent, Southwest Airlines, Warwick, RI 2002-2003
Travel Agent, MWR Leisure Travel, San Diego, CA 2001
Administrative Assistant, American Specialty Health Plans, San Diego, CA
1999-2000
Administrative Assistant/Receptionist, Remedy Staffing Services, Honolulu,
HI, San Diego, CA 1998-1999
EDUCATION
Bachelor of Arts: Communication, Public Relations- 2015 Expected Graduation
George Mason University - Fairfax, VA
Communication, Public Relations
Northern Virginia Community College - Manassas, VA
> Phi Theta Kappa International Honor Society
> Sigma Chi Eta Communications Honor Society
> Presidential Scholar Award
ADDITIONAL TECHNICAL SKILLS
> SalesForce
> Concur Travel
> Sabre Airline Ticketing
> Exostar Managed Access Gateway (MAG)
> ForumPass Collaboration Software
> FEDEX, UPS, USPS, & DHL Logistic Services
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