Dawn Parcel

*** ******* ***** **, *********, NV 89074 ? 860-***-**** ?

ab9ski@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Highly organized and detail-oriented individual seeking an opportunity to

leverage strong leadership abilities, as an Office Coordinator. With vast

experience supplying superior interpersonal communication, customer

service, travel planning, and front office support. Who continually

maintains a positive attitude while interacting with demanding clients and

constraining deadlines. Values the opportunity to take the initiative, but

can appreciate the efforts and support of the team. Strong attention to

details, able to prioritize multiple tasks, and manage workload to a

successful on time completion.

CORE STRENGTHS

> Customer Service - Unites integrity, innovative thinking, and leadership

attributes to ensure first-rate customer satisfaction. Optimizes service

delivery using strong decision-making talents, well-documented records,

and an unwavering drive to excel.

> Communication - Merges solid interpersonal, written, and nonverbal

communication skills to forge, nurture and maintain strong business and

customer relationships. Enthusiastically collaborates with internal

colleagues to achieve established goals and expectations.

> Administration - Displays expertise in all areas of confidential

administrative support, receptionist, customer service, travel planning

and coordination, and clerical functions. Manage office to ensure

pleasant work environment, including facilities issues, office and

kitchen supplies, mail distribution, and conference room reservations.

Adept Microsoft Office Suite; Word, Excel, PowerPoint, Outlook, Windows,

with exposure to Access.

> Organization - Demonstrates proven time management and multitasking

abilities, gracefully balancing competing priorities. Self-directed and

dependable; works autonomously without supervision. Concise office

management to oversee inventory and lower office overhead.

EMPLOYMENT HISTORY

Administrate Assistant II, Exostar - Herndon, VA

Jan 2012-Jun 2013

> Awarded $1000 Presidential Award Bonus for outstanding performance with

administering front office operations and new responsibilities towards

On-Boarding team.

> Provide customer support for new registrations and activations across

all program applications and services, as well as provide customer

assistance with account activities.

> Exceed program goals on individual basis and part of a team in regards

to adoption and activations.

> Team lead on Boeing One Time Password (OTP) and SourcePass integration

into MAG system.

> Liaison between buyers and suppliers through national and international

conference calls, formal correspondence, phone calls, and email.

> Streamlined outgoing package distribution with FedEx consultant; saved

office 40% off bulk shipping rates.

> Public Trust Role to issue digital security certificates for Federated

Identity Service (FIS) users.

Receptionist/Office Assistant

Oct 2010-Dec 2011

> First line of impression with public; control visitor logbook and issue

visitor badges, direct incoming telephone calls, and manage mail

delivery, while prioritizing other ongoing work responsibilities.

> Work directly under human resources manager; update company directory,

help maintain calendar for interviewees, schedule conference rooms,

prepare new hire packages, and trusted with sensitive material.

> Assist Marketing Team with updating client information, direct mass

mailings, and assembling marketing promotion packages.

> Researched and submitted proposals for new office supplies vendors,

saving company $700 a month. Monitor supply inventory and order monthly

for cost effectiveness.

> Establish and document office procedures; who to call for emergencies,

where to find supplies, how to answer phones and transfer calls, sign

out office equipment, distribute mail and packages, address building

maintenance issues.

Dawn Parcel, Page 2

860-***-****

Receptionist/Administrative Assistant, Office Team Staffing Services

(various assignments) Mar-Oct 2010

> Processed travel claim forms; verifying expense reports, receipts, and

approving manager signatures.

> Planned and coordinated logistics and materials for board meetings,

committee meetings and staff events.

> Answered multi-line phones professionally and articulately, transferring

calls, and taking accurate messages.

> Produced monthly reports using advanced Excel spreadsheet functions.

> Entered numerical data into databases in a timely and accurate manner.

> Directed guests, routed deliveries, opened and properly distributed

incoming mail.

> Oversaw inventory and office supply purchases.

> Devised and maintained alphabetical record files.

> Organized forms, made photocopies, prepared correspondence and reports.

> Keep reception area and kitchen clean presentable at all times.

Air Concierge, Signature Fight Support

Nov 2007-Feb 2009

> Functioned as the primary point of contact for passengers and flight

crew on arrival at company facilities, facilitating pre-flight set up,

catering, and personal requirements among others.

> Provided the highest levels of customer support to a diverse clientele,

exercising outstanding interpersonal and analytical skills to resolve

complex problems in a timely and effective manner.

> Earned senior management and Base Tenants' recognition for an exemplary

record of performance, a strong work ethic, and demonstrated talents in

all areas of customer service.

> Issued Customs and Border Patrol Protection Clearance (CBPP).

Receptionist

Apr 2007-Oct 2007

> Directly contributed to company performance by offering expertise,

reliability, and continuity in all areas of the receptionist, leading to

optimized levels of customer service.

> Field a continuous stream of telephone calls while maintaining the daily

flow of activities, utilizing organizational talents to complete complex

assignments.

> Seamlessly handle a vast range of priorities including mail delivery

management, documentation verification, distribution of parking passes,

and HR administrative assistance.

ADDITIONAL PROFESSIONAL EXPERIENCE

Customer Service Agent, US Airways, Dulles, VA 2006-2007

Sales Clerk, United States Postal Service, Pawcatuck, CT 2005-2006

Media Specialist, Best Buy, Waterford, CT 2004-2006

Ramp Agent, Southwest Airlines, Warwick, RI 2002-2003

Travel Agent, MWR Leisure Travel, San Diego, CA 2001

Administrative Assistant, American Specialty Health Plans, San Diego, CA

1999-2000

Administrative Assistant/Receptionist, Remedy Staffing Services, Honolulu,

HI, San Diego, CA 1998-1999

EDUCATION

Bachelor of Arts: Communication, Public Relations- 2015 Expected Graduation

George Mason University - Fairfax, VA

Communication, Public Relations

Northern Virginia Community College - Manassas, VA

> Phi Theta Kappa International Honor Society

> Sigma Chi Eta Communications Honor Society

> Presidential Scholar Award

ADDITIONAL TECHNICAL SKILLS

> SalesForce

> Concur Travel

> Sabre Airline Ticketing

> Exostar Managed Access Gateway (MAG)

> ForumPass Collaboration Software

> FEDEX, UPS, USPS, & DHL Logistic Services

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