Customer Service Assistant
Resume:
Avenue *Troy, NY ***** * Email: *************@***.*** (C) 518-***-****
Objective: To obtain an entry level administrative clerical or office assistant position in a people friendly
atmosphere where I can grow with the company.
Technical & Administrative Skills:
Computer savvy, works well with Microsoft Office programs, Access database, Excel spreadsheets, &
PowerPoint, customer service, filing, organization, copying and fax machines, able to type 55 wpm, monitor
phones; set up appointments, cashier experience, able to grasp new information quickly, possess good
communication and inter-personal skills; some managerial assistant experience, able to manage a team of up to
10 people, able to follow through and prioritize jobs, Private E3 U.S.A.R.N.G.
Employment History:
Burger King 518-***-**** Troy, NY 06/13–present
Cashier/Greeter/Cook: Assist customers with orders of cash and credit card purchases, maintain dining area,
handle the grill when necessary.
Self-Employed Troy, NY 07/12 – 06/13
Miscellaneous Tasks: Volunteering at the YWCA to assist with overload work and maintain my skills, earning a
stipend, managed different tasks when necessary, including child care, running errands, etc., also continuing to
job search.
Y.W.C.A. 518-***-**** Troy, NY 02/12 – 07/12
Program Member: Obtained better administrative and customer service skills through hands-on training,
answering calls, filing, data entry, word processing programs, managed the Food Pantry and Sister Closet,
assisted other students when needed.
Y.M.C.A. 518-***-**** Troy, NY 09/11 – 02/12
Activities Assistant/Group Leader: Set up activities for the after school program and monitored up to 10
children at one time.
Harbor Freight Tools 518-***-**** Colonie, NY 03/11 – 08/11
Cashier/Sales Associate: Assisted customers with purchases; encouraged participation in the store club for
discounts when shopping.
American Income Life Smyrna, GA 10/09 - 01/11
Insurance Salesperson: Tried to sell life insurance to union workers and other companies we were affiliated
with at their homes.
Troy Jobs 518-***-**** ext.214 Troy, NY 04/09 - 08/09
Telemarketer: Try to sell energy and mortgage modifications.
Troy Housing Authority 518-***-**** Troy, NY 05/09 - 08/09
Child Counselor: Created activities for the children, fed them, and helped the older ones with their homework.
The Army National Guard 518-***-**** Troy, NY 11/07 - 10/09
Private E3: Practiced physical training for combat and attended drills respectively.
The Troy Record 518-***-**** Troy, NY 10/07 – 01/08
Inserter: Handled the Troy Record inserts, sales and advertisements from business owners.
Mathias and Carr 212-***-**** New York, NY 06/04-07/06
Receptionist Assistant: Answering fine line phones, data entry, doing invoices, sending faxes, going over
mistakes on everyone files, filing paperwork.
Burger King 212-***-**** New York, NY 06/05 - 07/06
Assistant Manager Trainee: Managed cash drawers, took cash purchases, stock and monitored inventory, check
cash registers for correct cash, voided out orders, maintained the lock up of the store when necessary.
Burger King 212-***-**** New York, NY 06/03– 07/06
Cashier/Greeter/Cook: Assisted customers with orders of cash and credit card purchases, maintained dining
area, handled the grill when necessary.
Educational Background:
South University Online Savannah, GA 10/2010 – 02/2012
Attended College
Major in Psychology (24 Credit Hours Completed)
United States National Guard Latham, NY 11/07 – 10/09
Private E3
Sheepshead Bay High School Brooklyn, NY 9/02 – 6/06
High School Diploma Achieved
Received honorary award for performing arts
Professional References
Sargeant Leslie
Army National Guard
42nd Infantry, Troy, NY
Jennifer Nelson
YWCA
21 1st street Troy, NY
Brian Shoup
NYS Department of Corrections
Buffalo, NY
Personal References:
Adesina Idowu
Newburgh, NY
Stanford Cox
115 Lakeview Way
Jonesboro, GA
Ejah Gay
2129 5th Avenue
Troy, NY
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