Manager Administrative Assistant

Laverne McCall Bates

**** *. **** ***** ****** Harvey, La 70058 504-***-****

***********@*****.***

OBJECTIVE: I am a driven professional with exceptional organizational and

inter-personal skills and a proven track record of developing

strategies to ensure employee satisfaction in creating a better

work environment; I am looking to obtain a career with an

organization which will allow me to utilize my experience

related to enhancing motivation, success and exceptional

performance throughout the workplace.

QUALIFICATIONS:

> Over 10 years of leadership skills cultivated through success,

giving me a strong sense of professionalism, communication

skills and motivational strategies

> Strong sense of client relation skills acquired through in-depth

experience working with clients and staff by promoting success,

self-initiative and outstanding work-ethic

> Promote the development of ideas for improved service and

efficiency while encouraging integrity and teamwork.

PROFESSIONAL EXPERIENCE:

Blue Cliff College dba/ Education Management Interim

Director/Assistant Director of Financial Aid 2012-Present

> Plan, organize and supervise the Financial Aid department to

administer federal, state and institutional financial aid funds

and services. Perform standard financial aid duties such as

needs analysis, verification, loan processing and satisfactory

academic progress monitoring.

> Monitor, approve, and/or revise all financial aid packaging for

all qualified applicants in accordance with federal, state and

institutional policies and procedures.

> Coordinate and manage all financial aid programs ensuring

compliance with all federal, state, and institutional financial

aid regulations, policies, and procedures.

> Oversee coordination of student loan processing between

students, federal government, and the institution. Oversee Title

IV refunds and repayments, including U.S. Department of

education, COD and National Student Loan Data System

notifications.

> Develop and conduct financial aid presentations and participate

in outreach activities, such as New Student Outreach, High

School Outreach, financial aid workshops, etc.

> Assist the campus director with the financial aid budget

development

> Lead staff meetings, share information as appropriate, promote

the development of ideas for improved service and efficiency,

and encourage teamwork.

> Certify all Veteran Affairs (VA) fur qualifying students

> Lead and Manage 5-3-1 stitching meeting with the financial aid

and admissions team

Blue Cliff College dba/ Education Management Business Manager

2009-2012

> Monitor hiring and recruitment processes through job postings

and interviews

> Process the company payroll for hourly employees

> Track the company budget and monitor expenses

> Assist with new students orientation, recognition programs and

award ceremonies

> Assist with employee motivation and performance programs

> Responsible for processing invoices for (WIA, VA, TA, etc.),

reconciling bank deposits, company credit card and processing

travel reimbursements

> Manage the campus retail store, order books, supplies and

maintain inventory

> Manage clerical staff of 6 employees and support the campus

director w/ daily administrative task

1st Lake Properties Assistant Property Manager

2006-2009

> Collected and processed monthly tenant rents and worked close

with vendors

> Inspect Property to ensure the property maintained above average

standards

> Manage leasing agents, maintenance staff and grounds keepers

> Attract tenants by advertising vacancies, obtaining referrals

from current tenants and explaining uniqueness's of location and

special services

> Audited resident files to stay in compliance with apartment

association rules and regulations

> Managed weekly occupancy report to maintain occupancy goals

> Schedule evictions/meet with constable and attend eviction court

> Scheduled tenant maintenance services

> Assisted the property manager with monthly and annual budgets

and reports

Regis Property Management Administrative Assistant

2005- 2006

> Processed weekly invoices for rent payment using coding and

billing method

> Administrative support: filed, data entry, spreadsheets,

answered phones,

> Created and maintained vendor contracts and tenant files

> Printed monthly reports (rent rolls, financial statements,

vacancy reports, and ledgers)

> Hosted conferences, meetings and staff/tenant parties

EDUCATION:

> Masters of Arts (MA) in Management/Human Resources Management,

American Military University (Honors)

> Bachelor's of Science (BS) in Business Administration, Southern

University of New Orleans

> United States Army Veteran (1998-2006)

SPECIAL SKILLS, TRAINING & ACCOMPLISHMENTS:

> Knowledge using Microsoft Word, Excel, PowerPoint, Outlook,

Citrix, Peoplenet, Campus Vue, Global Financial/Saint Director

> Member of the Society for Human Resource Management (SHRM)

> VA Certifying Official

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