Customer Service Sales
Resume:
SOO S. CHUNG
East Hanover, NJ ***36
ab9sia@r.postjobfree.com
EDUCATION Boston College Carrol School of Management
Chestnut Hill, MA
Bachelor of Science Major: Finance
Graduated May 2001
Cumulative Grade Point Average: 3.3/4.0
Honors: Dean's List
President, Korean Students Association, 2001
EXPERIENCE
May '12 to Jun '13 CBI
Nagoya, Japan
Office Manager
. Managed office and caf staff, created work agreements for
new hires, and managed building and caf inventory and
supplies.
. Presented recommended budget to the executive leadership
team and addressed building repairs and renovations.
. Coordinated logistics of visitors and processing of visa
paperwork and housing for international new hires.
. Created an efficient, organized, and accountable work
environment by creating and communicating policies and
procedures and initiating team building events.
Dec '07 to Apr '12 Actavis Inc.
Morristown, NJ
Contracts Specialist
. Recommended pricing of drugs based on analysis of contract
profitability and proposals of generic drug products for
review by senior management.
. Managed the RFP/RFQ process.
. Reviewed and negotiated terms and pricing for Customer
Service Agreements, Generic Wholesaler Service Agreements
and amendments through communication with the Sales
Representative, the customer, Customer Service, Finance,
and the Legal department.
. Created customized rebate structures and programs based on
the customer's sales to maximize potential profit for the
company.
. Communicated directly with the customer for all contract
related updates and policies.
. Worked with Finance to resolve chargeback and rebate
discrepancies.
. Updated contract listing and prices and communicated
finalized changes to Customers (Distributors, Wholesalers,
Group Purchasing Organizations, Government Organizations),
Pricing, Sales, Marketing, Legal and Finance groups via e-
mail notification and memo.
May '06 to Nov '07 Schering-Plough
Kenilworth, NJ
Contracts Analyst
. Completed Outside Services Agreements, Consultant
Agreements and amendments for CRO Agreements for external
vendors and consultants for the clinical allergy
department.
. Communicated with the Legal department and created online
records for contract review and approval while tracking the
balance and contract end dates.
. Participated in biweekly study team meetings for
approximately 20 studies and updated the teams on the
status of their contracts and monies spent.
. Reconciled invoices against contracts and electronically
processed acceptable invoices for review and approval.
. Resolved unacceptable invoices with vendors and worked with
Research Finance to accrue the invoices until they were
paid or an amendment was created to address the
discrepancy.
. Created summary budget reports by study/project for upper
management on dollars spent and outstanding.
. Trained new hires on contract procedures and on the use of
online contract systems.
. Wrote the procedures for contract processing including a
step-by-step use of the online system.
. Worked with a systems analyst on updating the system to
better track metrics and budget/contract reports.
. Assisted the Vendor Qualification group in completing,
obtaining, maintaining, and tracking reports and updates
from the internal team and the potential vendor.
Jul '05 to May '06 Organon Pharmaceuticals USA Inc.
Roseland, NJ
Contracts and Payments Analyst
(Consultant position)
. Utilized an online Contract Management System and templates
provided by the Legal department in creating, processing,
and finalizing Clinical Trial Research Agreements
(Investigator Agreements), Consultant Agreements, and
amendments for consultants and research and development
sites.
. Checked the site's clinical budgets for inconsistencies and
collaborated with the clinical research scientists on flat-
fee payments and budgets.
. Reviewed the changes made to the agreements as requested by
the clinical sites and communicated these changes to the
Legal department.
. Calculated patient visit payments based on Screening and
Enrollment Logs and the site's contract and budget and
processed these payments in JD Edwards.
. Reconciled patient visits and site's interim payments to
calculate the closing final payments of various studies.
. Communicated with clinical investigator sites, clinical
research scientists, the Legal department, and procurement
in the management of contracts and payments.
Jul '01 to Apr '03 UBS AG
New York, NY
Private Banking Internal Auditor
. Discussed the procedures, policies and various risks of
different areas of the private bank with senior management
in New York, Vancouver, Toronto, San Francisco, Los
Angeles, and Miami.
. Focused extensively on the due diligence of high net worth
clients and the prevention of money laundering in
accordance to banking laws, such as the USA PATRIOT act.
. Analyzed various areas and products of the private bank and
assessed the risks involved; made recommendations to the
relevant area's policies and procedures to minimize risk
and/or meet banking standards.
. Created online workpapers to document all analyses that
were performed and the results of those analyses.
. Gained widespread knowledge of the Swiss and American
private banking businesses and the high net worth market.
SKILLS
Computer: Windows, Mac; Contract Management System, JD Edwards, MFGPro,
Q4Bis, CARS; Microsoft Excel, Word, PowerPoint, Access, Outlook,
Visio, Adobe Acrobat
Language: Knowledge of Korean, Knowledge of Japanese, Knowledge of French
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