Customer Service Sales

DENNIS DRUMMOND

** ******* ** *********, ** M*V *A6 647-***-**** ************@*******.***

CAREER PROFILE

An accomplished sales professional with diverse experience; offer outstanding

leadership, behavioral management, and conflict resolution aptitude; organize and

discipline; possess interpersonal proficiency to motivate and direct others in a

supportive, cooperative team environment; seeking a position as a Proposal Writer.

CORE COMPETENCIES

Team Leadership & Training

Time & Behavior Management

Operations Management & Oversight

Excellent Communication

Strategic and Analytical Acuity

Conflict & Dispute Resolution

Policy & Procedure Administration

PROFESSIONAL EXPERIENCE

BROWN’S SHOES – Toronto, On (Leading international shoe retail chain)

Sales Associate, 1995 to 2002

Meet department’s sales, service objectives, handle special orders, delivery services

and inventory tracking. Interact extensively with customers, answering questions and

recommending products that meet their needs. Selected Achievements:

Completed extensive training in sales and customer service, as well as specialized

training in multiple product areas.

Developed a solid knowledge of the product, sales, inventory, operational, and

merchandising aspects of the company.

Helped increase sales to #1 ranking district wide for five consecutive months a

first for the department.

Commended for excellent consultative sales, and customer service skills on

performance reviews.

I worked at several locations before settling down in a full time position at the

Bay. I worked at Hazelton Lanes, Holt Renfrew, B2, Yorkdale, Bayview Village,

and Eaton Centre.

Effective listening and communication, conflict resolution, and negotiations skills

to retain and maintain customer loyalty.

Open, accessible, warm personality, able to quickly establish genuine connection

and rapport with clientele

Classify, qualify, quantify customers and their needs

WALTER STEIGER– TORONTO, ON (Upscale shoe boutique in fashion district,

Yorkville)

Assistant Manager, 2002 to 2005

Assisted manager in sales and operation management of store; ensure optimal work

quality and customer service. Selected Achievements:

I was the first employee of the store; thus, had the unique opportunity of learning

and collaborating in the various processes involved in the origin of an upscale

boutique. Subsequently, I participated in the daily operations, client base

establishment, new employee training, and overall success and productivity of the

chain.

Gained practical, hands on knowledge of all aspects of retail business:

operational, sales, shipping, receiving, and management.

Managed the daily operations of the division in my manager absence. I worked

for 31 days straight. I took care of the store and employees.

I sold $48O,OOOCAD in merchandise annually.

Provided customer support, sales, and inventory management.

I recruited and trained at least 1 employee; and gave employment reference for

another.

Secondary key holder: opened and closed the store in rotation with my manager.

SEARS CANADA – REXDALE, ON

Sales Associate Furniture, 2011 Present

Sales Associate Major Appliances (6 months)

Building a strong loyal clientele

Educate consumers on product knowledge so that they can make an inform

purchase

Listen and communicate carefully with client

Qualifying clients to ensure that their needs are satisfied

Client dissatisfaction and outrage is calmly resolved with careful consideration,

commitment to client satisfaction, strategic communication, intelligent

responses, respect, understanding, empathy, negotiation, and providing clientele

with the thing they most need

Multi tasking

Excellent phone communication

Adopting to market trends(price matching, protective agreements, financing,

delivery) by providing similar benefits to customers, offering them better products

Tactful and consistent callbacks

Cancellation can be handled by understanding the consumer’s reasons for the

cancellation, and try to change their minds, suggest a new product.

I give my customers my cell phone number to contact me; we also communicate by

skype, email, and text so we are always in contact either working on a $10,000

cad deal or answering a general question about(extended plans, product,

delivery, installations, price adjustments, sales)

I am 100% committed to providing the best product, and service to my clientele

and I will give them a 100% of my time and effort to achieve this goal.

EDUCATION CREDENTIALS

Honors Double Major BA in Political Science and Social Sciences, 1999, York University –

North York, On

Computer Skills

Microsoft Works, Access, Excel, PowerPoint, strong keyboard skills, advance internet

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