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Quality Assurance Marketing

Location:
Brampton, ON, Canada
Posted:
October 03, 2013

Contact this candidate

Resume:

September * ****

Sharp School

** ******** ****** ****

Toronto, ON

M5C 3E4

Attn: Hiring Manager

I am applying for the Proposal Writer position that was posted on your careers website for your Toronto

location.

I was previously working as a Marketing Communication Specialist at Manulife Financial in Kitchener

Waterloo in their life insurance product and marketing group before being laid off due to restructuring.

In that role I created marketing materials, web content, blogs and presentations targeted towards

insurance advisors for individual life insurance products. I am now looking to bring my communications

skills to a different organization within Toronto area.

I think this role would be a perfect match for my skill set, as well as an ideal fit in terms of my personal

experience. I did both my degrees in English Rhetoric and Professional Writing at the University of

Waterloo that developed my writing, editing and presentation skills. My education in rhetoric lends

itself well to writing in diverse styles for different audiences. My professional experience has given me

the opportunity to better understand both a marketing or communications role and a technical

communications role in a large project based environment. As a technical writer I created user guides,

software documentation and done some legal writing. As a marketing communicator I worked on a wide

range of materials from developing social media blogs and web content to printed marketing materials

and advertisements as a copywriter. I feel that my combined experience in academic, technical and

marketing writing would be an asset in this proposal writing role.

I would love the opportunity to work for a newer and smaller company like Sharp School that is focuses

on education. I am a fast learner, have excellent organizational and time management skills and I am

eager to take on new challenges and prove myself in this capacity. Of course I am also happy and willing

to relocate for this opportunity.

Please contact me for references, my transcript and samples of my work.

Thanks for your time,

Joseph Mancuso

J oseph Mancuso

Address : Address : 76 Parkside Dr. Brampton, ON L6Y2G9

Phone (Cell): 905-***-****

E mail: *************@*******.***

Linked In: http://www.linkedin.com/pub/joe mancuso/2b/275/bb7

J OB OBJECTIVE

To find employment in a Writer/editor role that allows me to use and further develop my skills in a new

and challenging environment

EDUCATION

University of Waterloo 2007 – 2009

Master of Arts with Co op Studies

Majoring in English Rhetoric and Communication Design

University of Waterloo 2003 – 2007

Honours Bachelor of Arts

Majoring in English Rhetoric and Professional Writing

SKILLS

Effective public speaking skills gained through a variety of presentations

Excellent team work and interpersonal skills from working on group projects and in team

environments

Exceptional written and oral communication skills

Proven ability to work well under pressure, coping with time constraints while prioritizing and

managing multiple projects.

Proficient with a variety of computer software such as Microsoft Office, Adobe Creative Suite,

xMetal, XML, DITA, SharePoint and Content Management Systems

WORK EXPERIENCE

August 2011 – March 2013

Manulife Financial

Marketing Communications Specialist

Kitchener, Ontario

Developed digital web content, news and printed marketing materials for advisor website.

Working with subject matter experts to create audio presentations in webcast format

Wrote and developed blog content and social media materials for advisor facing website

Coordinated with printers and vendors for creating new printed marketing materials within a

limited budget

Created web advertisements and banner ads for website

March 2010 – August 2011

Manulife Financial

Technical Communications Specialist

Kitchener, Ontario

Created and maintained Business Rules Documentation for internal systems group

Drafted and edited custom policy amendments and exclusions for special and large cases

Provided quality assurance testing for printed client notices, statements and forms

Developed documentation for technical communications team processes

Updated and maintained libraries of historical technical documentation

May 2008 December 2008

AGFA Healthcare

Technical Writer

Waterloo, Ontario

Wrote and edited end user documentation, articles quick references for knowledgebase

websites

Created documentation for local intranet sites

Designed graphics and workflow charts for publications

Gained experience with an XML editor in conjunction with a large ECM database

University of Waterloo January 2008 – April 2008

Teaching Assistant

Waterloo, Ontario

Assisted students for Business Communications undergraduate course

Graded and provided constructive comments for assignments, papers and exams

Answered inquiries and provided guidance for students

Bell Canada May 2006/2007 – August 2006/2007

Central Office Technician

Etobicoke, Ontario

Managed trouble tickets and escalations in different locations

Responsible for six different locations in GTA west district

Worked independently without direct supervision

Citizenship and Immigration Canada May 2004/2005 – August 2004/2005

Record’s Clerk

Mississauga, Ontario

Assisted immigration officers with courtroom proceedings

Performed various tasks such as filing, organization, data input and reception

Worked directly with the public

REFERENCES

References available upon request



Contact this candidate