Customer Service High School

Saunchez Cothrine

**** **** ***. **. ***** MO *3110. 314-***-****

*********@*****.***

[pic]Summary of Qualifications

A highly reliable, experienced and motivated administrative/customer

service assistant with experience with working on a team with others in a

busy office setting; Well organized and proactive in providing timely and

quality support to mangers and work colleagues; Well developed

communication skills demonstrated through extensive customer service

Core Competencies

Analytical thinking Active thinking Problem solving

Initiative

Organization Adaptability Customer Service Skills

Data Entry

Technical Skills-Microsoft Suite, Internet

Monitor procedures and policies for office activities such as filing, mail

distribution, and other practices related to good governance;

Professional Experience

2012-2012 Silver Arch Books/ Receiver

. Received used books and entered the ISBN number into the system

database

. Grading the books based on their physical condition

. Daily use of a computer and 10 key

2010-2012 Bright Star Health Care/ home health aide

. Assisting clients with activities of daily living

. Help with feeding and preparing meals

. Taking vital signs

. Transfers

. Accompanying clients to appointments

2008-2010 Singles Station Dating Company/ Member Relations Specialist

. Communicating with clients via phone and in person

. Filing

. Use of computers

. Matchmaking

. Upgrading memberships

. Handling complaints from customers

2005-2008 The Wellness and Athletic Center/Office Manager

. Opening and closing the office

. Filing

. Data entry into a computer data base

. Preparing Correspondence letters

. Appointment Setting

. Greeting Patients

Education

. University of Phoenix- Currently pursuing a Bachelors degree in

Health Care Administration

. North County Technical High School (Graduated- High School Diploma

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