Receptionions/Office Assistant Representative

Dalma I. Suarez

**** ** **** *******

Margate, Fl 33063

Phone: 702-***-**** *****-********@*****.***

OBJECTIVE: To become part in a secure challenging position in an organization where I can fully utilize

my years of experience and to ensure long term success.

EXPERIENCE

NCI/Nellis Airforce Base Hospital N. Las Vegas, NV Feb 2009 – Oct 2012

Medical Office Clerk/Secretary

• Greet patient/visitors, answer phone

• Verify and confirm demographic

• Ensure patient chart has appropriate paperwork prior to appointment

• Place or obtain orders for Labs, Ekg’s, Radiology as requested by healthcare providers

• Enter walk-in patients for non-schedule appointments in computer system

• Make sure all patients are checked in for the end-of-day processing

• Make reminders calls

• Managed appointment scheduling and arranged meetings

• Served as office assistant performing various clerical and administrative duties in support of the organization,

performing office automation duties such as word processing, briefing charts and spreadsheets.

• Performed other administrative duties for the Commander

Horizon Specialty Hospital Las Vegas, NV May 2011 – July 2012

Receptionist/part time

• Answer all incoming calls, as well as greeting visitors, guest and vendors.

• As well as data entry, filing, fax and other office duties

American Asphalt & Grading Las Vegas, NV March 2008 – January 2009

Receptionist/HR Dept.

• Answer incoming and outgoing calls as well as greeting clients

• Data entry, filed, faxed and other office duties

• Distribute mail and handle all Airborne and U.S. Postal pick up, order supplies on line and maintained office

supplies inventory

Harrisonburg Pediatrics Harrisonburg, VA Aug. 2007 – Feb. 2008

Patient Service Representative

• Greet patient, and verify and confirm demographic and insurance information is accurate in computer

system, scan or copy insurance information

• Collect Ensure patient chart has appropriate paperwork for visit

• payment for services or unpaid account balances

• Review and confirm superbill charges are totaled and contain provider signature and diagnoses

• Answer phone, make appointments, file, and translated for Spanish speaking patients

Advanced Power Technologies Pompano Beach, FL Jan 2006 – Dec 2006

Receptionist

• Answered incoming and outgoing calls for 3 branches, including greeting customers

• Distribute mail and handle all Airborne and U.S. Postal pick up, order supplies on line and maintained office

supplies inventory

• Totaled and deposit checks to bank

• Scanned/Faxed all tech weekly work flow to all branches and companies and filed, and handled other

general office duties

Unique Communications Coral Springs, FL Aug 2004 – July 2005

Customer Service Coordinator

• Responsibilities included all customer services problem calls

• As well as data entry, filed, faxed and other office duties

MetroHealth Medical Center Cleveland, OH June 2001 – June 2004

Security Specialist Secretary MetroHealth Police Dept.

• Coordinated and provided clerical support for the MH Police Dept as well as secretarial duties

• Assist Chief as required and handle all confidential matter

• Perform various payroll and recorded keeping, maintain personnel file as needed

• Managed appointment scheduling and arranged meetings

• Processed and maintained office supply orders and inventory

• Maintained the department computer system identification badges/access control/alarm system for the

entire MetroHealth System.

ING/Aetna Cleveland, OH March 2000 – April 2001

Marketing Consultant

• Answer incoming and outgoing calls as well as greeting clients and assisting them with paper work

• Entered all new business in computer as well as performed other office duties for sale reps

• Managed appointment schedule, and arranged meeting conference calls / flight reservations

• Distributed mail and handle all Airborne and U.S. Postal pick up

• Processed and maintained office supply orders and inventory

Valic Cleveland, OH Sept 1999 – March 2000

Receptionist

• Answer incoming and outgoing calls as well as greeting clients and assisting them with paper work

• Distributed mail and handle all Airborne and U.S. Postal pick up

• Balance, total and distribute weekly report flow sheets for 47 sale reps

MetroHealth Medical Center Cleveland, OH Aug 1985 – July 1999

Switchboard Operator/Lead Operator

• Answer all incoming and outgoing calls as well as placing long distance and overseas calls

• Handled all emergency codes and including monitoring fire equipment/elevators alarms and contacting

vendors for equipment failure

• Provided telephone and pager numbers and ON/CALL list to hospital personnel as needed

• Logged calls from patient for doctor after hours on call

• Translated Spanish speaking calls to proper department

Lead Operator

• Responsibilities included all customer services as well as data entry, typing, filing, faxing, distributing

and programming pagers throughout hospital personnel as needed as well as working on payroll and

scheduling

St Augustine Manor Nursing Home Cleveland, OH 1984 – 1985

Switchboard/Receptionist

• Answer all incoming and outgoing calls, as well as greeting visitors, typing, filing, and other general

office duties

Ameritrust Bank Cleveland, Oh 1979 – 1981

Secretary

Answer all incoming and outgoing calls, as well as greeting visitors, typing, filing and opened and closed

deposit boxes and payroll

EDUCATION

Lincoln West High – Cleveland, OH 1979

Cuyahoga Community College – Cleveland, OH

Certificate Medical Terminology I – 1982

Certified CPR Program – Renewal 01/2011

SKILLS

Computer literate, functional working knowledge of Window based programs, e.g. Microsoft Office, Word,

Excel, Outlook, Type (55wpm), data entry, and Bilingual (Spanish) .

Contact this candidate