Sales Customer Service
Resume:
Steven T. Borland Jr.
*** ***** *****, *******, ** 18337
*********@*****.***
ASSETS AND ACHIEVEMENTS
- Over ten years of professional experience, including sales and corporate retail analysis.
- Experienced in using multiple-metric planning software to accurately forecast future retail sales.
- Self-educated in economics and technical analysis and ready to pass the Series 7 and 63 examinations.
- Winner of the “Lucky 7’s” competition for sales in New York Life Insurance Company.
- Entrepreneurial costume jewelry sales sole proprietor.
- Successfully repaired a Kellogg’s Company sales territory and increased sales revenue by 15%.
- Achieved membership into the “Thirty Thousand Dollar Club” for sales in Kellogg’s Company.
- Created several multi-thousand case thematic Coca-Cola displays in major retail outlets.
- Experienced in supervising sales merchandisers and territory service representatives.
- Recipient of the “Outstanding Scholar Award” scholarship presented by Rutgers University.
- Hard working, reliable, and able to take on multiple projects simultaneously.
PROFESSIONAL EXPERIENCE
2012-2013
Toys”R”Us Merchandise Planning and Allocation Business Analyst (Wayne, New Jersey)
- Responsible for maximizing annual corporate sales revenue in 4 departments by utilizing an account of nearly $20,000,000
to purchase bulk orders of product from national toy vendors, using multiple-metric planning software to analyze and
forecast current and future sales, maintaining acceptable in-stock levels through all Toys”R”Us, Babies”R”Us, FAO
Schwarz, and online stores in the United States while keeping total inventory dollars below specified levels, working with
buyers, sales and operations planners, store operations, forecasters, logistics, and merchandise presentation teams to ensure
the steady flow of product from our vendors to our distribution centers and stores, placing large domestic and import orders
based on my future sales forecasts, providing these forecasts to multiple vendors so they can order materials and initiate
production of toy products, attending weekly business review meetings to discuss the overall divisional business and
trends.
2008-2012
Coca-Cola Refreshments Account Manager (Rockland County, Orange County, and Sullivan County, New York)
- Responsible for maintaining proper merchandising standards in more than 80 stores, selling a large variety of products to
customers in order to generate high profit margins and / or quick sales at reduced costs, product ordering, creating
innovative and attractive thematic product displays to maximize sales volume, attending daily conference calls and weekly
sales meetings, helping new employees meet sales goals and achieve deadlines, customer service.
2007-2008
New York Life Insurance Company Agent (New York and New Jersey)
- Selling life insurance and other financial products, prospecting for potential clients through phone calls and business
canvassing, attending weekly sales meetings and classes, meeting with clients to discuss their financial situations and needs
in order to create customized insurance policies, customer service.
2004-2007
Kellogg’s Company Territory Manager (Palm Beach County, Florida)
- Responsible for maximizing the sales of Kellogg’s products to several grocery chains in a specified territory,
merchandising and ordering product, selling and creating product displays, supervising merchandisers and territory service
representatives, building relationships with multiple store and grocery managers, attending monthly sales meetings,
exceeding sales volume goals, customer service.
EDUCATION
Rutgers University, New Brunswick, New Jersey, 1999-2001
- Chemistry major and mathematics minor.
Wallkill Valley Regional High School, Hamburg, New Jersey, 1995-1999
- Graduated in the “National Honor Society” and the “Future Business Leaders of America” program.
- Inducted into the “Who’s Who Among American High School Students.”
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