Customer Service Administrative Assistant
Resume:
RE: FRONT DESK PERSONNEL
Dear Sir or Madam,
This letter is to express my interest in the Front Desk Personnel position
listed on the Indeed website.
Enclose please find my resume, which highlights my customer service,
clerical and dispatcher experience dealing on many different levels with
people. Over that period my role has evolved and I have been given more
responsibility. Whenever necessary I also provide administrative and
managerial assistance. I oversee switchers, provide dispatching services,
tracking, sales support, data entry, training, updating inventory and
log/report events relevant to the needs of the company, such as but not
limited to accidents, defected equipment, etc.
My resume further details my role in the industry. I would appreciate the
opportunity to review my qualifications in more detail with you in person.
Thank you in advance for your time and consideration. Please feel free to
contact me at 201-***-****.
Sincerely,
Gabriel E. Paredes
GABRIEL E. PAREDES
579 Ocean Avenue
Jersey City, NJ 07305 Home: 908-***-****
******************@*****.*** Cell Phone: 201-***-****
SUMMARY
QUALIFICATION
To obtain a position utilizing organizational, analytical, technological,
research, and project management skills.
Core Strengths
* Planning & Organization * Team Leadership
* MS Office Applications
* Creative problem solving * Reliable & Responsible
* Bilingual : English / Spanish
* Multitasking * Detail - Oriented
* People - Oriented
PROFESSIONAL EXPERIENCE
05/2011 to 03/2013 EXPRESS FREIGHT SYSTEMS - Carteret, NJ
. Provide sales support and negotiated rates for movement of
freight
. Responsible for dispatching drivers and maintaining full
details on load pick and delivery of shipment
. Schedule shipment and delivery appointment with vendors
. Monitor movement of drivers from point of origin to point
of destination to assess progress of delivery; and
consistently provided updates to customers to advise them
of the status of their shipment.
. Build relationships with carriers, brokerage firms, and
owner-operators
. Pre-plan/forecast upcoming loads to ensure that we had the
capacity logistically to move freight
. Pre-screen drivers to ensure that they were in compliance
with DOT rules and regulations
02/2007 to 02/2009 Change of agent for service of process - COA
Wolter Kluwer / C T
o
Corporation System New York, NY
. Notified customers if their corporations / entities within
a jurisdiction, were affected by an agent / or address
change
. Filed state specific forms due to a change of agent address
. Updated internal systems to reflect the proper agent
address to any affected entity (ies)
. Maintain and review records to ensure companies were
in good standing in the state of formation or qualification
1999 - Present Yard
Dispatch National Retail Systems North Bergen, NJ
. Supervise and assign switchers to operational buildings.
. Document work- hours of switchers.
. Responsible for trailer movement and inventory of
equipment in the facility
. Report defected equipment to security, shop,
supervisors and managers.
. Document accidents and incidents that are raise when
equipment is not found
. Responsible for dispatching and ensuring that customers
picking up loads have the proper credentials.
. Updating the AS400 system by login equipment in and out,
yard corrections, and adding comments in regard to
accounts
1997 to 2001 Clerk, Industrial
Engineering Department, United Parcel Service Secaucus,
NJ
. Oversaw damaged, hazardous material,and over good
packages to ensure content match with packages and
labels.
. In addition, oversaw irregular cargo that contained cans,
tires, and small packages to prevent damage to the belts,
packages, and internal customers.
. Ensured proper loading methods for loaders and trailers
inbound and out bound were applied.
. Trained new personnel in compliance with safety, quality,
and performance of the job.
. Consolidated and organized audits from different facilities
to determine the amount of volume and mis-sort packages
each faciltity was sending.
. Scheduled load arrival reports forecasting the number of
loads and arrival times for each metro district in the
region.
1996 - 1997 Temp, Accu Staff Secaucus, New Jersey
Industrial Engineering Department, temp, United Parcel
Service
. Audited incoming and outgoing loads
. Ensured location of all packages
. Ensured proper loading methods for loaders and trailers
were applied. From Accu Staff I was promoted to UPS.
Education: St Mary's High School, Jersey City, NJ
(1992-1996)
Degree: High School Diploma
Wood Tobe Coburn School, NY, NY (9/97-12/97)
Area of Study: Administrative Assistant and
Accounting
Rutgers University, Newark, NJ
(05/05-07/05)
Area of Study: Accounting
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